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For Companies At a Glance
- Tasks: Design and optimise personalised CRM journeys across multiple channels using AI tools.
- Company: Join a forward-thinking company transforming customer engagement globally.
- Benefits: Competitive salary, growth opportunities, and access to cutting-edge technology.
- Why this job: Shape customer experiences for millions while expanding your skills in AI and omnichannel strategies.
- Qualifications: 4-6 years in CRM design and experience with AI personalisation tools.
- Other info: Collaborative environment with strategic freedom and potential for leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
We’re evolving from strong email roots into fully personalized, AI-powered omnichannel experiences across global markets. Join us to help redesign how we engage customers through email, SMS, push, social, call centers, and rental locations—from booking to return and beyond.
What You’ll Do
- Design personalized CRM journeys across channels using platforms like Salesforce Einstein, Adobe Sensei, or Braze Intelligence
- Map and optimize end-to-end journeys with smart triggers, AI logic, and testing frameworks
- Balance CX with results, improving conversion, retention, NPS, and cost-to-serve
- Collaborate across teams, including CRM, Ops, IT, and Marketing Science, especially with our international team in Barcelona
What You Bring
- 4–6 years in CRM/journey design (email, SMS, push, call centers)
- Experience with AI personalization tools (Einstein, Adobe, Pega, etc.)
- Working knowledge of Salesforce Marketing Cloud & Journey Builder
- Strategic thinking with a commercial mindset
- Collaborative, curious, and comfortable with complexity
Why Join Us
- Impact: Help shape journeys used by millions across multiple countries
- Resources: Strong Martech stack, expert production team, and leadership backing
- Growth: Expand your AI and omnichannel skills, with leadership potential in Year 2+
- Challenge & Reward: Real transformation work with strategic freedom
How to Apply
- Your experience with AI tools
- Why this opportunity excites you
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Omnichannel CRM Journey Manager employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel CRM Journey Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with CRM and AI tools. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your journey design projects. This is your chance to demonstrate how you’ve used platforms like Salesforce Einstein or Adobe Sensei.
✨Tip Number 3
Prepare for interviews by understanding the company’s current CRM strategies. Bring ideas to the table on how you can enhance their omnichannel experiences—show them you’re ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Omnichannel CRM Journey Manager
Some tips for your application 🫡
Show Your Passion for Personalisation: When you write your application, let us know why you're excited about creating personalised experiences. Share specific examples of how you've used AI tools in your previous roles to enhance customer journeys.
Highlight Your Collaborative Spirit: We love teamwork! Make sure to mention any cross-functional projects you've been part of. Talk about how you’ve worked with different teams like CRM, Ops, or Marketing Science to achieve common goals.
Be Strategic and Results-Driven: We’re looking for someone who thinks strategically. In your application, discuss how you've balanced customer experience with business results in your past roles. Use metrics to showcase your impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Avis Budget Group
✨Know Your Tools Inside Out
Make sure you’re well-versed in the AI personalisation tools mentioned in the job description, like Salesforce Einstein and Adobe Sensei. Be ready to discuss how you've used these platforms in your previous roles to design effective CRM journeys.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking and commercial mindset. Think about times when you balanced customer experience with business results, and be ready to share how you improved conversion rates or customer retention.
✨Collaboration is Key
Since the role involves working with various teams, come prepared to discuss your collaborative experiences. Share specific instances where you worked with CRM, Ops, IT, or Marketing Science teams, especially in a global context.
✨Express Your Excitement
When asked why this opportunity excites you, be genuine! Talk about your passion for creating personalised omnichannel experiences and how you see yourself contributing to the transformation work at the company.
