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- Tasks: Create unbeatable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Opportunity for career growth and earning commission in a fast-paced setting.
The predicted salary is between 25500 - 31900 £ per year.
Salary: £25,500 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do.
Responsibilities- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Rental Operations Agent-3 in Nottingham employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent-3 in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of scenarios where you can demonstrate your friendly, positive attitude. Role-play with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insider info but also shows your enthusiasm for the role. Plus, who knows? They might put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us in delivering top-notch service and making customers happy.
We think you need these skills to ace Rental Operations Agent-3 in Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Tailor Your Application: Take a moment to tailor your application to the role of Rental Operations Agent. Mention how your skills align with the responsibilities listed in the job description, especially around promoting products and providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to become the best vehicle rental company in the world and how they prioritise customer service. This will help you align your answers with their goals and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about creating unbeatable customer experiences, be ready to share specific examples from your past work. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle the fast-paced environment and put customers first.
✨Emphasise Your Team Spirit
The company values teamwork, so highlight your ability to work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team atmosphere. This will show that you’re not just a lone wolf but someone who thrives in a team setting.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a great way for them to see how you interact with customers. Practice handling common rental scenarios, like upselling additional services or addressing customer complaints. This will help you feel more confident and ready to impress.
