At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for commission and career growth.
- Why this job: Be part of a dynamic team and help shape the future of vehicle rental.
- Qualifications: Customer service experience and a friendly, positive attitude required.
The predicted salary is between 20800 - 36400 £ per year.
Salary: £26,000.00 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you experienced in keeping customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast‑paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team‑player
- Friendly, positive, ‘can‑do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Rental Operations Agent in Norwich employer: Avis Budget Group
At Avis Budget Group, we are dedicated to creating a vibrant work culture that prioritises employee recognition and development. As a Rental Operations Agent in Norwich, you will enjoy competitive benefits including 33 days of holiday, a discount account for various perks, and the opportunity to earn commission while working in a dynamic environment that values customer service excellence. Join us in our mission to become the best vehicle rental company in the world, where every day brings new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in Norwich
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your flexibility! The job requires a 'can-do' attitude and the ability to handle various tasks. Be prepared to discuss how you've adapted to changing situations in previous roles and how you thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us on our journey to becoming the best vehicle rental company in the world!
We think you need these skills to ace Rental Operations Agent in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made customers happy in the past, so share specific examples that showcase your friendly and positive attitude!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Rental Operations Agent role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research Avis Budget Group and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a friendly, positive attitude.
✨Demonstrate Flexibility and Team Spirit
This role requires a 'can-do' attitude and the ability to work flexibly. Be ready to discuss how you've adapted to changing circumstances in previous jobs and how you thrive in a team environment. Share specific instances where you collaborated with others to achieve a common goal.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
