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- Tasks: Manage customer rentals and provide top-notch service in a fast-paced environment.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, private healthcare, and employee discounts on car rentals.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Customer service experience, computer literacy, and a full driving licence required.
- Other info: Great opportunities for career development in a supportive workplace.
The predicted salary is between 22000 - 29000 £ per year.
Hours: Monday to Friday 8.30am to 5.00pm
Location: Glasgow
Salary: £25,500
Role Overview:
As a Hire Administrator, you are responsible for looking after our customers' rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. It is vital that you follow and comply with all relevant legislations.
Responsibilities:
- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with customers who attend the store in a professional manner
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
Required skills & Experience:
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive 'Can-Do' attitude, with a 'yes' approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Private health care
Please ask for a full list of benefits if required.
Rental Administrator in Newbridge employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Administrator in Newbridge
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Rental Administrator, you'll be dealing with customers all day long. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly, positive attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenges of a fast-paced environment.
We think you need these skills to ace Rental Administrator in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rental Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you think you'd be a great fit for us. Don’t forget to mention your 'Can-Do' attitude – we love that!
Show Off Your Communication Skills: As a Hire Administrator, communication is key. In your application, give examples of how you've effectively dealt with customers in the past. This will show us you're ready to handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Avis Budget Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rental Administrator. Familiarise yourself with the day-to-day tasks like handling customer queries and managing vehicle rotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your friendly, positive attitude and 'Can-Do' approach.
✨Prepare for Common Questions
Anticipate questions related to handling customer complaints, managing multiple tasks, and working under pressure. Practising your responses will help you feel more confident during the interview. Remember, it's not just about what you say, but how you convey your enthusiasm for the role!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company's goals.
