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- Tasks: Create unbeatable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: 33 days holiday, perks, discounts, and 24/7 mental health support.
- Why this job: Be part of a dynamic team that values your contributions and celebrates success.
- Qualifications: Computer literate, excellent communicator, and a friendly, positive attitude.
- Other info: Great career growth opportunities in a fast-paced environment.
The predicted salary is between 20400 - 30600 £ per year.
Salary: £25,500
Location: Newbridge
Working Hours: 40 hours per week
About the role: Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you want to join us on our journey of becoming the best commercial vehicle rental company in the UK? If so, this is the role you’re looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Responsibilities
- Receiving enquiries via call and email from customers
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns
- Providing excellent face-to-face customer service
- Working towards targets to increase productivity and revenue
- Administration, managing bookings on our rental platform, ensuring vehicles are available to rent and keeping our systems updated
- Any other relevant tasks supporting the wider business
Requirements
- Computer Literate
- Excellent Communicator
- Team Player
- Friendly, positive ‘Can-Do’ attitude
- Looking to take an active role in the development and growth of our business
Benefits
Great Rewards for great work: Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
- 33 days holiday (including Bank holidays)
- A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
Customer Service Agent in Newbridge employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Newbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avis Budget Group and their values. This will help you tailor your answers and show that you're genuinely interested in becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your friendly, positive attitude.
✨Tip Number 3
Show off your teamwork! Since this role is all about collaboration, be prepared to discuss how you've worked effectively with others in the past. Highlight your ability to contribute to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us on our journey to becoming the best in the business!
We think you need these skills to ace Customer Service Agent in Newbridge
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: We love a friendly and positive attitude! Let your personality shine through in your application. Use a conversational tone and don’t be afraid to show us what makes you unique – we’re looking for team players who can bring their own flair to our company.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Refer to the job description and align your skills and experiences with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the vehicle rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about creating unbeatable customer experiences, be ready to share specific examples from your past where you’ve gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate a Can-Do Attitude
The job description mentions a friendly, positive ‘Can-Do’ attitude. Make sure to convey this during your interview. Smile, maintain eye contact, and express enthusiasm for the role. Employers love candidates who are not just skilled but also bring a positive vibe to the team.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions that show you’re engaged and interested in the role. For example, you could ask about the team culture or how success is measured in the customer service department.
