At a Glance
- Tasks: Assist customers with their rental needs and ensure a smooth rental experience.
- Company: Join Avis Budget Group, a leader in the car rental industry.
- Benefits: Enjoy 33 days holiday, private healthcare, and employee discounts on rentals.
- Other info: Work in a fast-paced environment with opportunities for career development.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Strong communication skills and a friendly, positive attitude are essential.
The predicted salary is between 27342 - 27342 £ per year.
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Salary: £27,342.00
Role Overview:
As a Hire Administrator, you are responsible for looking after our customers' rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. It is vital that you follow and comply with all relevant legislations.
Responsibilities:
- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with customers who attend the store in a professional manner
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
Required skills & Experience:
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Private health care
Please ask for a full list of benefits if required.
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Rental Administrator – Car Rental Industry in London employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on being an exceptional employer in the car rental industry, offering a dynamic work environment in London that fosters both personal and professional growth. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including 33 days of holiday, private healthcare, and 24/7 mental health support, ensuring our team members feel valued and empowered to deliver outstanding customer service. Join us and be part of a global leader in mobility solutions, where your contributions directly impact our success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Administrator – Car Rental Industry in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Avis Budget Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Avis Budget Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Rental Administrator – Car Rental Industry in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Avis Budget Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Avis Budget Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Avis Budget Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Avis Budget Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Avis Budget Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Avis Budget Group.
