Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unbeatable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and 24/7 mental health support.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Customer service experience and a positive, flexible attitude required.
- Other info: Opportunity for monthly commission and career growth in a fast-paced environment.
The predicted salary is between 22700 - 22860 £ per year.
Salary: £27,280 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work. Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Lead Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Rental Operations Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your experience and attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Avis Budget Group.
We think you need these skills to ace Lead Rental Operations Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!: We love a friendly, positive attitude! Let your personality shine through in your written application. Use a conversational tone and don’t be afraid to show us what makes you unique.
Tailor Your Application: Read the job description carefully and tailor your application to match. Mention how your skills align with the key responsibilities of the Lead Rental Operations Agent role. This shows us you’re genuinely interested in the position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to become the best vehicle rental company in the world and think about how you can contribute to that goal. This will not only impress your interviewers but also help you tailor your answers to align with their vision.
✨Showcase Your Customer Service Skills
As a Lead Rental Operations Agent, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to create unbeatable experiences.
✨Demonstrate Flexibility and Team Spirit
This role requires a friendly, positive attitude and the ability to work flexibly. Be ready to discuss how you handle varying tasks and adapt to different situations. Share examples of how you’ve worked effectively in a team, especially in fast-paced environments, to show you’re a great fit for their dynamic culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
