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- Tasks: Manage fines and insurance processes while supporting various business functions.
- Company: Join Avis Budget Group, a leader in travel arrangements with a commitment to customer service.
- Benefits: Enjoy 33 days holiday, perks like cinema tickets, and employee discounts on car rentals.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Computer literate, excellent communicator, team player with a positive attitude.
- Other info: Entry-level position with full-time hours in a supportive work environment.
The predicted salary is between 21500 - 29500 £ per year.
We are currently recruiting for an Insurance & Fines Administrator to join our team. As an Insurance & Fines Administrator, you will be working in a key strategic role managing all aspects of fines from private and police enquiries. This includes recording the PCN, transferring liability or settling the PCN and recharging the customer any amounts due. You will support several business functions to ensure that we remain compliant. This will include our Damage and Maintenance team with third party claims, support our risk team with insurance processing and supporting our sales team with day-to-day admin. This is a key role to driving our success as a business.
Key Responsibilities Of An Insurance & Fines Administrator
- Open mail and separate the PCN’s into relevant categories
- Log the PCN’s onto our rental platform ensuring information is accurate and can be relied upon in the future
- Determine which PCN’s can have the liability transferred to the customer and manage this process through the appropriate channel
- Send PCN’s to the relevant customer for their reference
- Pay relevant PCN’s ensuring they are settled promptly to ensure the lowest value is paid minimising costs for all parties
- Feedback to customers details of repeat offenders to help minimise future PCN’s and drive great service
- Auditing customer insurance documents to ensure that they are compliant and correct
- Working with our Risk team to obtain insurance approvals, incident details and claim references to reduce our risk as a business
- Communicating and liaising with customers to ensure all insurance policies are renewed on time
- Manage the company MID – responsible for the upload and removal of vehicles on the MID to prevent double insurance
- Collaboratively working with our Hire & Logistics team to ensure vehicles are insured for deliveries and collections
- Audit and compliance administration
- Any other relevant tasks supporting the wider business
Key Requirements
- Computer Literate
- Excellent Communicator
- Team Player
- Friendly, positive ‘Can-Do’ attitude
- Ability to work on own initiative with minimal supervision
- Looking to take an active role in the development and growth of our business
- Organised
- Punctual
Great rewards for great work. Great Customer Experiences Begin With Team Members Who Feel Valued And Respected. That’s Why We Are Committed To Looking After Our People As Much As Our Customers.
We Offer
- 33 days holiday (including Bank holidays)
- A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
Apply Now!
Insurance & Fines Administrator employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance & Fines Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Insurance & Fines Administrator role. Understanding the specifics, such as managing PCNs and liaising with various teams, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This role requires a high level of organisation, so being able to discuss relevant experiences will set you apart.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've effectively communicated with customers or team members in previous roles. This is crucial for the Insurance & Fines Administrator position, where clear communication is key.
✨Tip Number 4
Research Avis Budget Group's values and culture. Being able to align your personal values with those of the company can make a strong impression and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Insurance & Fines Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Insurance & Fines Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in administration, customer service, or insurance-related roles. Use specific examples to demonstrate your ability to manage tasks similar to those listed in the job description.
Showcase Your Skills: Make sure to mention your computer literacy, communication skills, and ability to work as part of a team. Provide examples of how you've successfully used these skills in past roles to support your application.
Craft a Strong Cover Letter: Write a personalised cover letter that not only introduces yourself but also explains why you are interested in the role at Avis Budget Group. Make it clear how you can contribute to their success and align with their values.
How to prepare for a job interview at Avis Budget Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Insurance & Fines Administrator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
As this role involves liaising with customers and various teams, demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in resolving issues or managing inquiries.
✨Highlight Your Organisational Skills
The position requires a high level of organisation, so be ready to share specific instances where you've successfully managed multiple tasks or projects. Discuss any tools or methods you use to stay organised and efficient.
✨Exhibit a Positive Attitude
A friendly, positive 'can-do' attitude is essential for this role. During the interview, convey your enthusiasm for the position and the company. Share examples of how your positive outlook has helped you overcome challenges in the workplace.
