Heathrow Airport Manager

Heathrow Airport Manager at Avis Budget Group

Location: Heathrow Airport, London, United Kingdom – 100% on‑site role with occasional travel.

Corporate Overview

Avis Budget Group is a leading provider of mobility solutions across the globe, operating a range of strong and recognised brands through corporate operations and licencee partners. On a global basis the brands in operation include Avis, Budget, Apex, Payless, Maggiore, France Cars and Zipcar. The Northern Region is focused principally on the three brands – Avis, Budget and Zipcar. In this role you will be responsible for driving operational and revenue performance at our flagship London Heathrow location, inspiring, developing and growing your team, and managing and motivating staff to achieve the exceptional customer‑led service culture that Avis prides itself on delivering.

Core Accountabilities

• Drive and strengthen key relationships with Heathrow Airport (HAL), Avis, partners such as British Airways and Air Canada, and local communities to increase footfall, rental numbers and revenue.
• Lead business strategy execution, including setting goals, monitoring performance and driving operational excellence.
• Promote positive customer experiences and fleet standards to maximise retention and referrals.
• Lead, develop and coach store management teams to boost engagement, productivity and performance.
• Ensure compliance with health & safety standards and maintain a safe working environment.
• Manage business controls, including cost monitoring, forecasting and P&L awareness.
• Inspire innovation by collaborating with the innovations team to trial new initiatives.
• Monitor competitor and market trends and advise senior leadership on opportunities and challenges.
• Present monthly reports to key stakeholders on trends, initiatives and market insights.
• Organise and participate in networking and team‑building events.
• Support Heathrow operations during peak times and lead operational activities to audit standards.

Authority & Influence

• Monitor and control budgeting and team expenses using P&L accounts.
• Conduct regular business reviews to ensure performance targets and cost control.
• Coach and influence direct reports and other business areas.
• Lead change initiatives, including developing new sales materials, upskilling staff and implementing sales initiatives.
• Define and promote best practices within the team and across the business.

Internal & External Interaction

• Build strong relationships with external partners, suppliers and local community organisations.
• Collaborate closely with internal stakeholders, including GM, HRBP, Head of Local Markets, and departments such as partnerships, marketing, innovation and commercial vehicles.
• Ensure supplier SLAs are met and operational processes are optimised.
• Communicate effectively at all organisational levels to align messaging and business objectives.

Essential Requirements

Experience & Leadership

• Proven experience in developing robust and successful sales strategies.
• 5+ years’ management experience in retail, service, hospitality or related industries.
• Experience leading large teams, including managing other leaders.
• Track record of relationship building and managing suppliers, partners and customers.
• Demonstrable commercial acumen.
• Prior P&L responsibility, with a history of year‑on‑year sales and profit growth.
• Proven track record in hiring, coaching, training and staff retention.
• A proven background of effective leadership.

Skills & Knowledge

• Strong operational and logistics knowledge.
• Target‑driven mindset.
• Excellent written and verbal English communication skills.
• Ability to enhance quality levels and customer experience.
• Understanding of KPIs and their role in business development.

Desirable Requirements

Skills & Strategic Vision

• Ability to create a sales roadmap.

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We Offer

• 33 days holiday inclusive of bank holidays.
• Yearly bonus based on business and personal performance.
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
• Employee discounts on car rental across Avis Budget Group, including Zipcar.