At a Glance
- Tasks: Manage the full rental experience, from vehicle prep to customer interactions.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive work environment.
- Other info: Flexible hours and a chance to earn uncapped commissions await you!
- Why this job: Be part of a dynamic team that values your contributions and offers growth.
- Qualifications: A positive attitude, communication skills, and a valid driving licence are essential.
The predicted salary is between 26545 - 26545 £ per year.
Salary: £26,545.00 yearly, plus uncapped commissions with the potential to increase your on-target earnings.
Hours: Full time, permanent, rotational shift pattern Monday – Sunday.
Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
- Ensuring that the rental car lot is organized and well-maintained.
What we are looking for:
- A genuine can-do, positive attitude, above all else.
- Someone reliable and motivated, who sees every day as a chance to improve.
- Excellent communication skills.
- Team-player.
- Previous customer service experience is welcomed.
- Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work – no two days will be the same!
- A full valid driving licence with 12 months’ experience.
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays.
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more.
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group.
- Opportunity to earn monthly commission.
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Rental Operations Agent - Car Rental Industry in Exeter employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on being an exceptional employer in the car rental industry, offering a dynamic work environment in London that fosters both personal and professional growth. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including 33 days of holiday, private healthcare, and 24/7 mental health support, ensuring our team members feel valued and empowered to deliver outstanding customer service. Join us and be part of a global leader in mobility solutions, where your contributions directly impact our success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent - Car Rental Industry in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avis Budget Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avis Budget Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Operations Agent - Car Rental Industry in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avis Budget Group:Your cover letter is your chance to shine! Tell us why you want to work at Avis Budget Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avis Budget Group!
How to prepare for a job interview at Avis Budget Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
