At a Glance
- Tasks: Create unforgettable customer experiences and manage the full rental process.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Opportunity to earn commission and access to various employee perks.
- Why this job: Be part of a dynamic team and help shape the future of vehicle rental.
- Qualifications: Customer service experience and a positive, flexible attitude required.
The predicted salary is between 20400 - 30600 £ per year.
Salary: £25,500 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person's needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you're looking for.
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do.
Key Responsibilities Of a Rental Operations Agent- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, 'can-do' attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same
- A full valid driving licence with 12 months' experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now
Rental Operations Agent in Edinburgh employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on creating an exceptional work environment where our employees are valued and recognised for their contributions. As a Rental Operations Agent in Edinburgh, you will enjoy competitive benefits including 33 days of holiday, employee discounts, and opportunities for personal growth within a dynamic team that prioritises customer satisfaction and innovation in the mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Avis Budget Group and understand their values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your flexibility! The job requires a 'can-do' attitude and the ability to handle various tasks. Be prepared to discuss how you adapt to changing situations and thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us on our journey to becoming the best vehicle rental company in the world.
We think you need these skills to ace Rental Operations Agent in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!:Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention how your skills and experiences align with what we’re looking for, especially around promoting products and services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to become the best vehicle rental company in the world and think about how you can contribute to that goal. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you’ve handled challenging situations to demonstrate your ability to create unbeatable experiences.
✨Emphasise Your Team Spirit
This role requires a friendly, positive attitude and the ability to work well in a team. Be ready to discuss times when you collaborated with others to achieve a common goal. Show that you’re adaptable and enjoy taking on various tasks, as no two days will be the same!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
