At a Glance
- Tasks: Create amazing customer experiences and manage the full rental process.
- Company: Join a leading vehicle rental company on its journey to excellence.
- Benefits: Enjoy 33 days holiday, discounts, and 24/7 mental health support.
- Other info: Flexible hours with diverse tasks – no two days are the same!
- Why this job: Be a brand ambassador and make a real impact in customer service.
- Qualifications: Customer service experience and a friendly, positive attitude required.
The predicted salary is between 26545 - 26545 € per year.
Salary: £26,545.00 yearly plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Job Overview: Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
Key Responsibilities:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
Qualifications:
- Customer service experience
- Excellent communication skills
- Team‑player
- Friendly, positive, ‘can‑do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full UK valid driving licence with 12 months’ experience
Benefits:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location: Exeter, Devon, United Kingdom
Rental Operations Agent in Devon employer: Avis Budget Group
Join our dynamic team in Exeter as a Rental Operations Agent, where we prioritise creating exceptional customer experiences and fostering a supportive work culture. With generous benefits including 33 days of holiday, a comprehensive employee assistance programme, and opportunities for personal growth, we are committed to your success and wellbeing. Embrace the chance to be part of a leading vehicle rental company that values flexibility and teamwork, making every day unique and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in Devon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of scenarios where you’ve gone above and beyond for a customer. Share these stories during your interview to highlight your friendly, positive attitude.
✨Tip Number 3
Be ready to showcase your flexibility! The job involves a variety of tasks, so be prepared to discuss how you handle different situations and adapt to changing environments. Show them you’re the ultimate team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining us on our journey to becoming the best vehicle rental company in the world.
We think you need these skills to ace Rental Operations Agent in Devon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself:Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us your ‘can-do’ attitude and what makes you unique!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention how your skills and experiences align with the key responsibilities of the Rental Operations Agent role – it’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their approach to customer service and how they position themselves in the vehicle rental market will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience for customers, as this role heavily relies on face-to-face interactions.
✨Demonstrate Your Flexibility
Since the role involves a rotational shift pattern, be ready to discuss your adaptability. Share instances where you successfully managed varying tasks or schedules, showcasing your ‘can-do’ attitude and willingness to embrace change.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
