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- Tasks: Create unbeatable customer experiences and manage the full rental process.
- Company: Join a leading vehicle rental company on a mission to be the best.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Work in a fast-paced environment with opportunities for monthly commission.
- Why this job: Be part of a dynamic team that values your contributions and offers growth.
- Qualifications: Customer service experience and a positive, flexible attitude required.
The predicted salary is between 27545 - 27545 £ per year.
Salary: £27,545.00 yearly plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities Of a Rental Operations Agent- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location: Bristol, Gloucestershire, United Kingdom
Lead Rental Operations Agent in Bristol employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Rental Operations Agent in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their journey.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during interviews to demonstrate your friendly, ‘can-do’ attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our mission.
We think you need these skills to ace Lead Rental Operations Agent in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us who you are and what makes you a great fit for our team!
Tailor Your Application: Take a moment to tailor your application to the role of Lead Rental Operations Agent. Mention how your skills align with the responsibilities listed in the job description, especially around promoting products and providing excellent service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Avis Budget Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their commitment to customer service and how they aim to be the best vehicle rental company will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience, as this role is all about placing the customer at the heart of everything.
✨Demonstrate Your Team Spirit
Since this position requires a friendly, positive attitude and teamwork, think of instances where you successfully collaborated with others. Be ready to discuss how you contribute to a team environment and support your colleagues.
✨Be Ready for a Fast-Paced Environment
The role involves a variety of tasks in a dynamic setting. Prepare to discuss how you handle pressure and adapt to changing situations. Share examples of how you’ve thrived in fast-paced roles before, showcasing your flexibility and 'can-do' attitude.