At a Glance
- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and access to wellness support.
- Other info: Flexible working hours mean no two days will be the same!
- Why this job: Be part of a dynamic team that values your contributions and promotes a fun work culture.
- Qualifications: Customer service experience and a valid driving licence are essential.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Rental Operations Agent
Salary: £27,324.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team‑player
- Friendly, positive, ‘can‑do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
London Kent, United Kingdom
Rental Operations Agent employer: Avis Budget Group International
At Avis Budget Group, we pride ourselves on creating a vibrant work culture that values our employees as much as our customers. Located at Aberdeen Airport, our Rental Operations Agent role offers competitive pay, generous holiday allowances, and a range of employee benefits including discounts and wellness support, all within a dynamic environment where your contributions are recognised and celebrated. Join us in our mission to deliver exceptional customer experiences while enjoying opportunities for personal and professional growth.
Contact Details:
Avis Budget Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and the specific services offered by our company. Understanding our products will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role involves face-to-face interactions, being able to handle different customer personalities and situations will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to achieve a common goal. This will highlight your suitability for a role that requires flexibility and adaptability.
✨Tip Number 4
Be prepared to discuss how you would promote additional products and services during the interview. Think of examples where you've successfully upsold or provided tailored recommendations to customers in previous roles.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and communication skills. Use specific examples that demonstrate your ability to create great customer experiences, as this is key for the Rental Operations Agent role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the rental industry and how your skills align with the responsibilities outlined in the job description.
Highlight Flexibility and Teamwork:Emphasise your ability to work flexibly and as part of a team. Provide examples of how you've successfully adapted to changing situations or collaborated with others to achieve common goals.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Avis Budget Group International
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you can promote products and services to meet customer needs.
✨Emphasise Your Team Player Attitude
This position requires collaboration with colleagues. Be prepared to share instances where you've worked successfully in a team, highlighting your friendly and positive approach.
✨Prepare for a Fast-Paced Environment
The role involves handling various tasks in a dynamic setting. Think of examples that showcase your ability to adapt quickly and manage multiple responsibilities without compromising on service quality.
