At a Glance
- Tasks: Manage customer rentals and provide top-notch service in a fast-paced environment.
- Company: Join Avis Budget Group, a leader in global mobility solutions.
- Benefits: Enjoy 33 days holiday, private healthcare, and employee discounts on car rentals.
- Other info: Great opportunities for career development in a globally recognised company.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Customer service experience and a friendly, positive attitude are essential.
The predicted salary is between 27342 - 27342 £ per year.
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Salary: £27,342.00
Role Overview: As a Hire Administrator, you are responsible for looking after our customers' rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. It is vital that you follow and comply with all relevant legislations.
Responsibilities:
- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with customers who attend the store in a professional manner
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
Required skills & Experience:
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
Great rewards for great work: Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Private health care
Please ask for a full list of benefits if required.
Rental Administrator employer: Avis Budget Group International
At Avis Budget Group, we pride ourselves on being an excellent employer, especially for our Bus Drivers at Heathrow Airport. With a strong focus on employee wellbeing, we offer 33 days of holiday, extensive discounts, and a supportive work culture that values your contributions. Join us to enjoy meaningful work, opportunities for personal growth, and the chance to be part of a team that prioritises both customer satisfaction and employee happiness.
Contact Details:
Avis Budget Group International Recruitment Team
