Job Title: Rental Return Agent
Salary: £27,342.00 yearly
Hours: Full time, Permanent, rotational shift pattern Monday — Sunday
Rental Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections.
A Rental Return Agent may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues. This position typically requires excellent customer service skills and the ability to work in a fast-paced environment.
Responsibilities
Greeting customers who are returning rental vehicles
Inspecting vehicles for any damages or issues, and documenting them using the appropriate tools, and assessing any necessary charges as needed
Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
Providing assistance with directions and travel information
Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
Maintaining accurate records and completing paperwork
Resolving customer complaints and issues in a timely and professional manner
Ensuring that the rental car lot is organized and well-maintained
Ensuring that safety and security protocols are followed at all times
Requirements
High school diploma or equivalent level of education
Valid UK manual driver's license with a clean driving record
Fluency in spoken and written EnglishPrior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
Openness to working flexible schedules, including weekends
Proven proficiency in communication and interpersonal skills
A team-oriented approach
Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
A friendly, upbeat, and proactive attitude.
Benefits
33 days holiday inclusive of bank holidays
Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
Employee discounts on car rental across Avis Budget Group (including Zipcar).
Opportunity to earn monthly commission
Location
London, Kent, United Kingdom
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Contact Details:
Avis Budget Group International Recruitment Team
