At a Glance
- Tasks: Create unforgettable customer experiences and manage the full rental process.
- Company: Join a leading vehicle rental company on a mission to be the best.
- Benefits: Enjoy 33 days holiday, discounts, and 24/7 mental health support.
- Other info: Fast-paced environment with opportunities for commission and varied tasks.
- Why this job: Be part of a dynamic team that values your contributions and celebrates success.
- Qualifications: Customer service experience and a positive, flexible attitude required.
The predicted salary is between 27324 - 27324 £ per year.
Salary: £27,324.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face‑to‑face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team‑player
- Friendly, positive, ‘can‑do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location: London Kent, United Kingdom
Rental Operations Agent in London employer: Avis Budget Group International
Join us as a Rental Operations Agent in London Kent, where we prioritise creating exceptional customer experiences in a dynamic and supportive work environment. We celebrate our employees' contributions with generous benefits, including 33 days of holiday, a comprehensive Employee Assistance Programme, and exciting discounts on car rentals, all while fostering a culture of recognition and growth. If you're looking for a rewarding career with opportunities to thrive, this is the place for you!
Contact Details:
Avis Budget Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ‘can-do’ attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Rental Operations Agent in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself:Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us your ‘can-do’ attitude and what makes you unique!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention how your skills and experiences align with the key responsibilities of a Rental Operations Agent – it’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Avis Budget Group International
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their commitment to customer service and how they aim to be the best vehicle rental company will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience, as this role is all about placing the customer at the heart of everything.
✨Demonstrate Your Flexibility
Since the role involves a rotational shift pattern, be ready to discuss your adaptability. Share instances where you successfully managed varying tasks or worked in different environments, showcasing your 'can-do' attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
