At a Glance
- Tasks: Create unforgettable customer experiences and manage the full rental process.
- Company: Join a leading vehicle rental company on a mission to be the best.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Work in a fast-paced environment with opportunities for monthly commission.
- Why this job: Be part of a dynamic team that values your contributions and offers growth.
- Qualifications: Customer service experience and a positive, flexible attitude required.
The predicted salary is between 26545 - 26545 £ per year.
Salary: £26,545.00 yearly plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and likes taking on a variety of different tasks – no two days will be the same!
- A full UK valid driving licence with 12 months’ experience
Great rewards for great work. Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location: Exeter, Devon, United Kingdom
Rental Operations Agent in Exeter employer: Avis Budget Group International
Join our dynamic team in Exeter as a Rental Operations Agent, where we prioritise creating exceptional customer experiences and fostering a supportive work culture. With competitive benefits including 33 days of holiday, a comprehensive employee assistance programme, and opportunities for commission, we ensure our employees feel valued and empowered to grow within the company. Embrace a role that offers variety and flexibility, all while being part of our mission to become the best vehicle rental company in the world.
Contact Details:
Avis Budget Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in Exeter
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that could boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our journey.
We think you need these skills to ace Rental Operations Agent in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've created great experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!:We love a friendly, positive attitude! When writing your application, let your personality shine through. Don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match the key responsibilities of the Rental Operations Agent role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our journey!
How to prepare for a job interview at Avis Budget Group International
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their commitment to customer service and how they aim to be the best vehicle rental company will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience, as this role is all about placing the customer at the heart of everything.
✨Demonstrate Your Flexibility
Since the role involves a rotational shift pattern and various tasks, be ready to discuss how you adapt to changing environments. Share instances where you successfully managed multiple responsibilities or adjusted to new challenges.
✨Emphasise Teamwork and Positivity
This company values a friendly, positive attitude and teamwork. Be sure to express your enthusiasm for working collaboratively and share examples of how you’ve contributed to a team’s success in the past.
