At a Glance
- Tasks: Create unforgettable rental experiences and provide top-notch customer service.
- Company: Join a leading vehicle rental company on a mission to be the best.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for commission make every day exciting!
- Why this job: Be part of a dynamic team that values your contributions and celebrates success.
- Qualifications: Customer service experience and a friendly, positive attitude required.
The predicted salary is between 26545 - 26545 £ per year.
Salary: £26,545.00 yearly plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and likes taking on a variety of different tasks – no two days will be the same!
- A full UK valid driving licence with 12 months’ experience
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Location: Exeter, Devon, United Kingdom
Rental Experience Specialist in Exeter employer: Avis Budget Group International
Join us as a Rental Experience Specialist in Exeter, where we prioritise creating exceptional customer experiences and fostering a supportive work culture. With 33 days of holiday, a range of employee discounts, and a commitment to your personal growth, we ensure that our team members feel valued and empowered. Be part of our journey to become the best vehicle rental company in the world, where every day brings new challenges and opportunities for success.
Contact Details:
Avis Budget Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Experience Specialist in Exeter
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate that you’re the perfect fit for creating those unbeatable experiences.
✨Tip Number 3
Don’t just sit back and wait for opportunities to come to you. Get proactive! Reach out to current employees on LinkedIn or attend networking events. Building connections can give you an edge and might even lead to a referral.
✨Tip Number 4
When you apply, do it through our website! It shows you’re serious about joining us. Plus, it’s a great way to ensure your application gets seen by the right people who are eager to find the next Rental Experience Specialist.
We think you need these skills to ace Rental Experience Specialist in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've created great experiences for customers before, so share specific examples that showcase your skills!
Be Yourself!:We love a friendly, positive attitude! When writing your application, let your personality shine through. Don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match the key responsibilities of the Rental Experience Specialist role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Avis Budget Group International
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their commitment to customer service and how they aim to be the best vehicle rental company will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience, as this role is all about making customers feel valued.
✨Demonstrate Your Flexibility
Since the role involves a variety of tasks and a rotational shift pattern, be ready to discuss how you adapt to changing situations. Share examples of how you’ve successfully managed different responsibilities in previous jobs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
