At a Glance
- Tasks: Lead the architecture and delivery of innovative contact centre solutions using Amazon Connect.
- Company: Join a dynamic team in the Loyalty division of IAG airlines.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a commitment to diversity.
- Other info: Mentorship opportunities and a focus on continuous improvement in a collaborative environment.
- Why this job: Make a real impact on customer experience while developing your tech skills.
- Qualifications: Proven architecture skills, cloud expertise, and strong development background required.
The predicted salary is between 70000 - 90000 £ per year.
The Loyalty division provides the technical capabilities and designs the loyalty programmes for IAG airlines through our Loyalty Platform. Within Customer Contact, Amazon Connect serves as our core contact platform, alongside other customer channels aligned to our Customer Contact Strategy.
As the Tech Lead for our Contact Centre products you will own the architecture and hand‑on delivery of the vision, driving its evolution to improve efficiency, effectiveness and user satisfaction across the platform. You will focus on Amazon Connect and support other contact centre solutions, ensuring scalability, security and best practices. You will manage integrations with third‑party systems and collaborate closely with product teams across the Loyalty division and wider group to ensure seamless interoperability.
Your responsibilities include championing high‑quality development, applying testing methodologies, participating in code reviews, and leveraging static analysis tools. You will create and maintain clear technical documentation for internal teams and external stakeholders, monitor product health, identify areas for improvement and drive initiatives to maintain system reliability and performance. Additionally you will mentor and guide engineers on architecture, integration patterns and best practices, helping raise the technical capability and innovation of the team.
What we need from you:
- Architecture and design expertise – proven ability to design and evaluate new services, ensuring solutions align with product goals and system health.
- Integration patterns and security awareness – solid understanding of secure, scalable system integration and best‑practice security principles.
- Cloud and DevOps skills – experience delivering cloud‑native products using modern CI/CD pipelines, with hands‑on expertise in AWS, GitHub and Terraform (preferred).
- Development skills – strong expertise in at least one core language or framework (e.g. Node.js, TypeScript, React), with a sound understanding of APIs and common design patterns.
- Agile mindset – extensive experience working in agile environments, focused on delivering customer value and driving continuous improvement.
- Contact centre experience – preferred, but not essential. Experience with Amazon Connect is advantageous.
This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend – it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. You will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and workload.
Diversity and Inclusion: We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.
Tech Lead employer: Avios Group (AGL) Limited
As a Tech Lead in our Loyalty division, you will thrive in a dynamic and inclusive work environment that champions innovation and collaboration. With our hybrid working model, The Blend, you can enjoy the flexibility of remote work while still engaging with your team in our vibrant London office. We prioritise employee growth through mentorship opportunities and a commitment to continuous improvement, making us an excellent employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Lead
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works at IAG. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your hands-on experience with Amazon Connect and any cool projects you've led. Let them see the real you and how you can drive their vision forward.
✨Ask Smart Questions
During interviews, come prepared with insightful questions about their tech stack and future projects. This shows you're genuinely interested and helps you gauge if the role aligns with your skills and ambitions.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our awesome projects.
We think you need these skills to ace Tech Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Tech Lead role. Highlight your architecture and design expertise, especially with Amazon Connect and cloud-native products. We want to see how your experience aligns with our needs!
Showcase Your Projects:Include specific examples of projects where you've driven efficiency and user satisfaction. We love seeing hands-on delivery and how you've managed integrations with third-party systems. This is your chance to shine!
Be Clear and Concise:When writing your cover letter, keep it straightforward. Explain why you're passionate about the role and how you can contribute to our Loyalty division. Remember, clarity goes a long way in making a great impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Avios Group (AGL) Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Amazon Connect, AWS, and CI/CD pipelines. Brush up on your knowledge of integration patterns and security principles, as these will likely come up during the interview.
✨Showcase Your Architectural Skills
Be prepared to discuss your experience with designing and evaluating new services. Think of specific examples where you’ve aligned solutions with product goals and system health. This will demonstrate your ability to own the architecture and delivery of projects.
✨Emphasise Your Agile Experience
Since the role requires an agile mindset, be ready to share how you've worked in agile environments before. Talk about how you’ve delivered customer value and driven continuous improvement in past projects, as this aligns with their focus.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tech stack, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
