Delivery Manager

We’re looking for a Delivery Manager to join our Delivery Office within Tech, Data & AI, leading the successful delivery of technology and business change initiatives that make a real difference to our customers and partners. You’ll work across a varied portfolio of projects, partnering with teams across Product, Engineering, Commercial, Finance, Marketing and Customer Operations to turn ideas into successful outcomes. This role will involve some travel to Spain.

Responsibilities

• Take ownership of multiple technology and business change initiatives from initiation through to implementation, ensuring projects are delivered on time, within scope and within budget.
• Develop delivery plans, coordinate activities, manage dependencies and remove barriers that could impact successful delivery.
• Build strong relationships with stakeholders across the business, providing clear communication, facilitating governance meetings and ensuring alignment throughout the project lifecycle.
• Identify and manage risks, issues, and dependencies, escalating where appropriate and driving effective solutions.
• Collaborate closely with Product Owners, Business Analysts, Engineering teams and third‑party suppliers using both Agile and traditional delivery methodologies.
• Contribute to continuous improvement, identifying opportunities to enhance delivery practices and embrace emerging technologies, including AI‑enabled solutions where appropriate.

Qualifications

• Proven experience delivering technology and business change projects from initiation through to implementation.
• Experience managing multiple concurrent projects while balancing competing priorities.
• Strong project planning and delivery management skills, ensuring projects are delivered within agreed scope, budget and timelines.
• Excellent stakeholder management skills with the confidence to build trusted relationships across technical and business teams.
• Experience managing project risks, issues, assumptions and dependencies.
• Experience working with cross‑functional teams and third‑party suppliers.
• Strong organisational skills with the ability to adapt to changing priorities.
• Experience working within Agile, Hybrid and Waterfall delivery environments.
• Fluent English and business‑level Spanish, written and spoken.
• Experience using delivery tools such as Jira, Confluence and Microsoft365.

Preferred

• Experience within travel, loyalty or digital product organisations.
• Exposure to AI or AI‑enabled technology initiatives.
• Professional certifications such as PRINCE2, Agile, MSP or SAFe.

Work Arrangement – The Blend

This role forms part of our Loyalty Division and is based from our London office. We call our hybrid approach The Blend – giving you the flexibility to choose where you do your best work while staying connected with your team and the wider business. Typically, you will spend at least two days each week in the office, with the remainder working from home. There may also be occasions where you’ll work from one of our other office or partner locations depending on business needs.

Benefits

• Opportunities to deliver meaningful projects, work with talented colleagues across the IAG Group and see the direct impact of your work on millions of customers.
• Supportive and collaborative environment that encourages continuous learning and career development.

Diversity and Inclusion

We are committed to building a workplace where people feel they belong and are valued for their perspective. We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.