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For Companies At a Glance
- Tasks: Lead CRM solutions from discovery to delivery, transforming complex requirements into scalable architecture.
- Company: Join Avidly, a leading global HubSpot partner with a focus on innovation.
- Benefits: Enjoy flexible working, generous vacation, and support for mental health and career development.
- Why this job: Make an impact by solving complex RevOps challenges and driving AI adoption in CRM.
- Qualifications: 5+ years of HubSpot experience and strong problem-solving skills required.
- Other info: Remote-first culture with opportunities for travel and team events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior CRM Consultant (EMEA) at Avidly. Lead mid-market and enterprise-level HubSpot CRM solutions from discovery to delivery, translating complex requirements into scalable architecture, automating processes, and driving adoption. Coach consultants, support in pre-sales, and turn CRM complexity into commercial value with Challenge-Ready focus and Fulfilment-Driven execution.
Responsibilities
- Client Delivery & Solution Design: Lead discovery workshops; document requirements and secure solution blueprint sign-off. Support the sales team in scoping SOWs before deals are closed; define and document scalable multi-hub solution architecture plans; ensure they’re configured, approved, and delivered accurately; join weekly status calls, manage stakeholder expectations, and handle scope changes; collaborate with Solution Architects to plan integration and migration processes, including data transformation and data mapping; develop comprehensive SIT/UAT test plans and delivery robust testing phases; collaborate with Project Managers to keep delivery on track, within budget, and on scope; coach Juniors on documentation, storytelling and best-practice configuration; work with HubSpot specialists to QC and test implementations against solution blueprints.
- Platform Consultancy & HubSpot Expertise: Translate complex business requirements into efficient and scalable CRM solutions for large/complex customer cases from initial kick-off through discovery; advise on solutions across the full customer lifecycle (lead generation, nurturing, sales enablement/RevOps, service and customer success); educate senior client stakeholders on CRM practices that support adoption, drive automation, and maintain data quality; proactively drive expansion opportunities with PM and Solution Architects; document and present recommendations; tie delivered solution to project objectives on go-live calls and in hyper-care periods; support client adoption in training sessions and handover; stay current on HubSpot developments and industry best practices.
- Collaboration & Client Experience: Coach 2–3 CRM consultants or HubSpot Specialists; set goals and provide regular feedback; facilitate CRM retrospectives; publish best-practice playbooks and lead peer-led sessions; represent Avidly’s cultural values; act as primary escalation point for CRM delivery risks and enterprise client issues; document learnings for management; contribute to cross-team projects and help unblock delivery challenges.
- AI Adoption: Use AI tools to enhance planning, QA, and documentation workflows; apply AI insights to improve onboarding timelines and depth of solution; champion adoption across the onboarding team; align usage to KPIs and individual growth goals; demonstrate willingness to learn more about AI tools and workflows.
Qualifications
Essential
- At least 5 years of hands-on experience with HubSpot, including Sales, Marketing, Service, and Operations Hub
- Solution-oriented, hands-on mindset with HubSpot CRM systems
- Motivated by solving complex RevOps challenges and comfortable working with senior stakeholders to document and redesign business processes
- Ability to manage technically complex topics and deliver independent, high-quality work
- Quick learner with the ability to see the big picture, initiative, analytical thinking, and aptitude to ask clarifying questions
- Exceptional English communication skills; other languages are a plus (German, Swedish, Danish, Norwegian, Finnish)
Please note: this role will be based in the UK; applicants must have the right to work in the UK.
Why us?
Avidly is a leading HubSpot partner globally, specialising in CRM transformation, AI adoption, marketing, sales and web services. We operate across the UK, Nordics, DACH, NAM, and APAC with strategy-led, technology-enabled solutions that unlock growth.
Benefits
- Generous vacation package based on location
- Apple work equipment
- Fully flexible working models for hours and location
- Free mental health care classes and 1:1s
- Support for workation models
- Regular team events and travel budgets
- Clear career paths and development plans
- Regular trainings on-site and offsite
- Company pension scheme allowance based on location
Role details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Consulting, Information Technology, and Sales
- Industries: Advertising Services
Please note: we are remote-first; some interviews will be via Google Meet. Onsite interviews may be possible depending on location.
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Senior CRM Consultant (EMEA) employer: Avidly
Contact Detail:
Avidly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Consultant (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior CRM Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to HubSpot CRM solutions. We recommend role-playing with a friend or using mock interview tools to boost your confidence and nail that delivery.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your past projects that highlight your problem-solving skills and successful CRM implementations. We want to see how you’ve turned complexity into value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior CRM Consultant (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior CRM Consultant role. Highlight your HubSpot experience and any relevant projects that showcase your ability to lead complex CRM solutions. We want to see how you can translate your skills into the specific needs of our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how your experience aligns with our mission at Avidly. Don’t forget to mention your hands-on mindset and solution-oriented approach – we love that!
Showcase Your Communication Skills: As a Senior CRM Consultant, you'll be working with senior stakeholders and coaching others. Make sure your application reflects your exceptional communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Avidly!
How to prepare for a job interview at Avidly
✨Know Your HubSpot Inside Out
Make sure you brush up on your HubSpot knowledge before the interview. Familiarise yourself with the latest features and best practices, especially around CRM solutions. Being able to discuss specific use cases or recent updates will show that you're not just a user but an expert.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle complex CRM challenges. Think of examples from your past experience where you've successfully led projects or solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Coaching Skills
Since the role involves coaching junior consultants, be ready to discuss your mentoring experiences. Share specific instances where you've helped others grow, and highlight your approach to providing feedback and support.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked with cross-functional teams in the past. Highlight your communication skills and how you've managed stakeholder expectations, especially in complex projects.