At a Glance
- Tasks: Lead CRM solutions from discovery to delivery, transforming complex requirements into scalable architecture.
- Company: Join Avidly, a leading global HubSpot partner with a focus on innovation.
- Benefits: Enjoy flexible working, generous vacation, and support for mental health and career development.
- Other info: Remote-first culture with opportunities for travel and team events.
- Why this job: Make an impact by solving complex RevOps challenges and driving AI adoption in CRM.
- Qualifications: 5+ years of HubSpot experience and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior CRM Consultant (EMEA) at Avidly. Lead mid-market and enterprise-level HubSpot CRM solutions from discovery to delivery, translating complex requirements into scalable architecture, automating processes, and driving adoption. Coach consultants, support in pre-sales, and turn CRM complexity into commercial value with Challenge-Ready focus and Fulfilment-Driven execution.
Responsibilities
- Client Delivery & Solution Design: Lead discovery workshops; document requirements and secure solution blueprint sign-off. Support the sales team in scoping SOWs before deals are closed; define and document scalable multi-hub solution architecture plans; ensure they’re configured, approved, and delivered accurately; join weekly status calls, manage stakeholder expectations, and handle scope changes; collaborate with Solution Architects to plan integration and migration processes, including data transformation and data mapping; develop comprehensive SIT/UAT test plans and delivery robust testing phases; collaborate with Project Managers to keep delivery on track, within budget, and on scope; coach Juniors on documentation, storytelling and best-practice configuration; work with HubSpot specialists to QC and test implementations against solution blueprints.
- Platform Consultancy & HubSpot Expertise: Translate complex business requirements into efficient and scalable CRM solutions for large/complex customer cases from initial kick-off through discovery; advise on solutions across the full customer lifecycle (lead generation, nurturing, sales enablement/RevOps, service and customer success); educate senior client stakeholders on CRM practices that support adoption, drive automation, and maintain data quality; proactively drive expansion opportunities with PM and Solution Architects; document and present recommendations; tie delivered solution to project objectives on go-live calls and in hyper-care periods; support client adoption in training sessions and handover; stay current on HubSpot developments and industry best practices.
- Collaboration & Client Experience: Coach 2–3 CRM consultants or HubSpot Specialists; set goals and provide regular feedback; facilitate CRM retrospectives; publish best-practice playbooks and lead peer-led sessions; represent Avidly’s cultural values; act as primary escalation point for CRM delivery risks and enterprise client issues; document learnings for management; contribute to cross-team projects and help unblock delivery challenges.
- AI Adoption: Use AI tools to enhance planning, QA, and documentation workflows; apply AI insights to improve onboarding timelines and depth of solution; champion adoption across the onboarding team; align usage to KPIs and individual growth goals; demonstrate willingness to learn more about AI tools and workflows.
Qualifications
Essential
- At least 5 years of hands-on experience with HubSpot, including Sales, Marketing, Service, and Operations Hub
- Solution-oriented, hands-on mindset with HubSpot CRM systems
- Motivated by solving complex RevOps challenges and comfortable working with senior stakeholders to document and redesign business processes
- Ability to manage technically complex topics and deliver independent, high-quality work
- Quick learner with the ability to see the big picture, initiative, analytical thinking, and aptitude to ask clarifying questions
- Exceptional English communication skills; other languages are a plus (German, Swedish, Danish, Norwegian, Finnish)
Please note: this role will be based in the UK; applicants must have the right to work in the UK.
Why us?
Avidly is a leading HubSpot partner globally, specialising in CRM transformation, AI adoption, marketing, sales and web services. We operate across the UK, Nordics, DACH, NAM, and APAC with strategy-led, technology-enabled solutions that unlock growth.
Benefits
- Generous vacation package based on location
- Apple work equipment
- Fully flexible working models for hours and location
- Free mental health care classes and 1:1s
- Support for workation models
- Regular team events and travel budgets
- Clear career paths and development plans
- Regular trainings on-site and offsite
- Company pension scheme allowance based on location
Role details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Consulting, Information Technology, and Sales
- Industries: Advertising Services
Please note: we are remote-first; some interviews will be via Google Meet. Onsite interviews may be possible depending on location.
Senior CRM Consultant (EMEA) employer: Avidly
Avidly is an exceptional employer that champions a flexible and supportive work culture, offering generous vacation packages, Apple work equipment, and comprehensive mental health care. With clear career paths and regular training opportunities, employees are empowered to grow and thrive in their roles, particularly in the dynamic field of CRM consultancy. The company's commitment to innovation and collaboration, combined with its global reach, makes it an attractive place for professionals seeking meaningful and rewarding employment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Consultant (EMEA)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Avidly values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Avidly might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Avidly!
✨Direct Apply to Avidly
Let's not forget to apply directly through the Avidly website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior CRM Consultant (EMEA)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Avidly.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Avidly. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Avidly
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
