At a Glance
- Tasks: Manage and grow relationships with high-value customers, driving success and measurable outcomes.
- Company: A passionate company focused on customer success and innovative solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team of enthusiastic over-achievers in a fast-paced environment.
- Why this job: Be a strategic partner and make a real impact on customer success.
- Qualifications: 5-7 years in Customer Success or Account Management, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Job Summary
We are seeking an Enterprise Customer Success Manager (CSM) to manage and grow relationships with high-value customers, driving measurable outcomes and long-term success. In this role, you will lead onboarding, accelerate adoption, and develop success strategies aligned to customer business objectives. As an Enterprise CSM, you will operate as a strategic partner to both operational and mid-to-senior level stakeholders, guiding customers toward best practices and value realization. You will collaborate cross-functionally to ensure a seamless customer experience while identifying opportunities for retention and growth. This role is ideal for someone who combines strong execution with emerging strategic thinking and is ready to operate with greater ownership across complex accounts.
Responsibilities
- Customer Strategy & Value Delivery
- Develop and execute customer success plans aligned to business goals, use cases, and desired outcomes.
- Lead onboarding and adoption initiatives to accelerate time-to-value and deepen product utilization.
- Build a strong understanding of customer workflows, priorities, and KPIs to guide effective solution usage.
- Relationship Management
- Build and maintain relationships with key stakeholders across business and technical teams.
- Lead regular business reviews (QBRs) and customer touchpoints to track progress, align on goals, and demonstrate value.
- Act as a trusted advisor by proactively identifying challenges and recommending solutions.
- Retention, Expansion & Renewals
- Partner with Sales and Account teams to identify expansion opportunities and support account growth.
- Monitor account health, identify risks early, and execute mitigation strategies to support retention.
- Contribute to renewal planning by reinforcing value realization and aligning on future goals.
- Cross-Functional Collaboration
- Work closely with Product, Support, and Services teams to resolve issues and improve the customer experience.
- Provide structured customer feedback to inform product improvements and roadmap discussions.
- Contribute to improving internal processes and playbooks that scale Customer Success efforts.
- Data & Insights
- Analyze usage data, adoption trends, and KPIs to identify risks and opportunities.
- Deliver actionable insights and recommendations to customers based on data.
- Support customers in measuring ROI and business impact from solutions.
Qualifications
- Bachelor’s degree or equivalent experience required
- 5–7+ years of Customer Success, Account Management, or related experience
- Experience managing mid-to-large enterprise or complex accounts
- Strong communication and presentation skills, with experience engaging multiple stakeholder levels
- Ability to translate customer goals into actionable success plans
- Proficiency with tools such as Salesforce, Gainsight, or similar platforms
- Demonstrated ability to drive adoption, retention, and customer satisfaction
- Self-starter who can manage multiple accounts and priorities with moderate autonomy
- Background in Media & Entertainment or familiarity with content creation workflows is a plus
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Enterprise Customer Success Manager employer: Avid
Join a vibrant company where passion and customer focus drive everything we do! As an Enterprise Customer Success Manager, you'll thrive in a collaborative environment that values your strategic insights and fosters professional growth. With a commitment to employee development and a culture that celebrates success, you'll have the opportunity to make a meaningful impact while working with enthusiastic teams dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work here.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to share specific examples of how you’ve driven customer success in previous roles.
✨Tip Number 3
Showcase your strategic thinking! During interviews, discuss how you've developed success plans and driven measurable outcomes for customers. This will demonstrate your fit for the Enterprise CSM role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see that you truly believe in what we do at StudySmarter. Share why you're excited about the role and how it aligns with your career goals.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and how they relate to managing complex accounts.
Be Data-Driven:Since this role involves analysing data and delivering insights, don’t forget to mention any experience you have with data analysis tools. Show us how you've used data to drive customer success in previous roles – numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Avid
✨Know Your Customers
Before the interview, dive deep into understanding the company's customer base. Familiarise yourself with their key accounts and think about how you can add value to those relationships. This will show your potential employer that you're already thinking like a strategic partner.
✨Showcase Your Success Plans
Prepare to discuss specific examples of customer success plans you've developed in the past. Highlight how these plans aligned with business goals and led to measurable outcomes. This will demonstrate your ability to translate customer objectives into actionable strategies.
✨Engage with Data
Brush up on your analytical skills! Be ready to talk about how you've used data to drive customer success in previous roles. Discuss any tools you've used, like Salesforce or Gainsight, and how you've leveraged insights to improve customer experiences.
✨Build Relationships
Think about how you would approach relationship management with key stakeholders. Prepare to share your strategies for maintaining strong connections and how you've acted as a trusted advisor in the past. This will highlight your interpersonal skills and ability to foster collaboration.
