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- Tasks: Be the friendly face for customers, managing their service and repair needs.
- Company: Join a top-rated automotive team in Shrewsbury with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while growing your career in the automotive industry.
- Qualifications: Experience in customer service or as a Service Advisor is essential.
- Other info: Ongoing training and career development opportunities await you!
The predicted salary is between 28750 - 34000 £ per year.
Avid Personnel are seeking an experienced Service Advisor to join their client's team operating out of their Shrewsbury based facility. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-focused environment? Our client is seeking an enthusiastic and customer-focused Service Advisor to join their award-winning aftersales team.
About the role:
As a Service Advisor, you’ll be the key link between customers and the workshop team. You'll greet customers, manage their service and repair needs, and ensure they receive a seamless experience from start to finish.
Key responsibilities:
- Welcoming customers and booking in service and repair appointments
- Providing clear and accurate service advice and estimates
- Liaising with the workshop and keeping customers updated throughout the day
- Upselling additional products and services where appropriate
- Managing invoicing and handover of vehicles on collection
- Signposting customer surveys to secure great feedback!
About you:
- Previous experience as a Service Advisor or in a customer service role within the motor trade is essential
- Excellent communication and organisational skills
- Confident using dealer management systems (Pinnacle, 1Link, Motability) (Training provided)
- Ability to work under pressure and as part of a friendly, professional team
- Passionate about delivering a first-class customer experience
What our client offers:
- A supportive and welcoming team environment
- Ongoing training and career development opportunities
- Company pension scheme
- Employee discounts on vehicles, servicing, and parts
- Bonus scheme rewarding great performance
Why join our client?
With a long-standing reputation for excellence and customer satisfaction, our client is proud to represent some of the UK’s leading automotive brands. They invest in their people and culture — creating a workplace where you can grow and succeed. They offer full ongoing manufacturer training with fantastic internal career prospects. The successful candidate will have access to the company pension scheme and company discount programmes.
A full valid UK driving license is required for this role
- 22 days annual leave increasing to 25 days with length of service
- Birthday off after 1 years service
- Monthly bonus scheme
- Company pension scheme
- Company referral scheme
- Access to company discounts
Salary: £28,750 basic with a realistic OTE of 34K with uncapped commission.
Working Hours: Monday to Friday, plus Saturday rota
Service Advisor employer: Avid Personnel Limited
Contact Detail:
Avid Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Service Advisor, you'll need to demonstrate your ability to handle various situations. Role-play with a friend or family member to build your confidence and refine your communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a top-notch experience for customers.
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade or customer service. We love seeing how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us get a good sense of who you are right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avid Personnel Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common service advisor responsibilities, like booking appointments and managing customer expectations. This will show that you're not just interested in the role but also understand what it entails.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've successfully handled difficult customers or upsold products. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Your Passion
Let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but genuinely care about providing a first-class experience.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
