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- Tasks: Assist customers, manage queues, and promote pharmacy services while ensuring a welcoming environment.
- Company: Join Avicenna, the UK's fastest growing community pharmacy group dedicated to making pharmacy better.
- Benefits: Enjoy competitive salary, flexible perks, discounts, pension contributions, and generous annual leave.
- Why this job: Make a real impact in your community while developing your pharmacy career with clear progression opportunities.
- Qualifications: Passion for customer service, retail experience, and a caring, confident attitude are essential.
- Other info: Become a fully qualified Medicine Counter Assistant within 6-12 months with our training.
The predicted salary is between 20000 - 28000 £ per year.
Are you looking to kickstart your career in Pharmacy?
Do you have the ability to build meaningful relationships with customers?
Annfield Plain Pharmacy
3 West Road
Annfield Plain, Durham
DH9 7XA
This position is for 55 hours per week.
We would like to present you with the opportunity to develop your pharmacy career and make a difference in the lives of our communities, in addition to working for the UK’s fastest growing group of community pharmacies.
We are Avicenna and We are here to make Pharmacy Better!
At Avicenna we actively make pharmacy better by having a lasting impact on the lives of our community, Providing only the best care creates a more positive Impact on our patients lives, We grow our reach to help more and we are being smarter in safety and innovation.
Better for our People
Better for our Patients
Better for our Planet
What do our Values mean?
We believe pharmacy can be better for all of our people, weather that be in store, buying group or support. We also are making Avicenna a better place to work for our partners.
We are making pharmacy better for our planet by creating a sustainable business and take responsibility for our impact on the planet. We measure our customers happiness, and we are always looking for new ways to improve the quality of our stores and service we provide to the local communities.
Better pharmacy starts with our people.
Your New Role with Avicenna:
You will be the first point of contact for our customers and patients. providing them with the best possible advice or refer them to the Pharmacist if appropriate. Promoting Pharmacy services and following the appropriate protocols. Key accountabilities and responsibilities will be:
- To manage the queues and patient expectations.
- Manage patient confidentiality.
- To gain knowledge and understand the main features of stocked lines and the benefit to customers.
- To ensure that the pharmacy environment is welcoming, clean and professional.
- To ensure all the retail shelves are faced up and gaps are double face
By undertaking the training supplied by Avicenna, you will become a fully Qualified Medicine Counter Assistant in 6-12 months.
Perks at Work:
We know how important it is to reward the great work you do. So we have a range of excellent benefits that go beyond salary and offer flexibility to suit the individuals needs Including:
Competitive base salary
Clear progression structure
Further accredited training
Discounts platform: for online leading retailers.
Pension Contributions: In partnership with the people’s pension.
Generous Annual Leave allowance: 21 Days Annual leave plus Bank holidays.
Cycle To Work Scheme: New bike or equipment funding supported by Avicenna.
Colleague Pharmacy Discount: A Colleague discount on goods from any Avicenna pharmacy.
Employee assistance programme: including a 24/7 Confidential helpline, Legal information, Counselling support and Online Wellbeing Portal.
Refer a Colleague Scheme: We recognise that you may have some excellent connections that you could bring into our organisation, which is why we reward successful referrals with up to £1,000.
My Avicenna: You will have access to a range of Platforms that put your health and wellbeing at the forefront, the Move, Munch, Money and Mind. Offering you a selection of the best exercise videos, Tasty recipe inspiration and expert guides, tips, and tools to help you manage your money better.
Why join Avicenna?
We are the UK’s fastest growing group of community pharmacies and the country’s largest buying group, with over 139 pharmacies and over 1200 independent members, so what that means is that now is a great time to join and develop with Avicenna as we are expanding and as a growing Company you will also be able to develop your career with a wide variety of opportunities available.
Grow your career with us!
Our people are one of the most vital parts of our so f you have the right attitude, excellent communication skills, commitment, and a passion for working in your local community we’ll support you to train and qualify.
Trainee Medicine Counter Assistant > Qualified Medicine Counter Assistant > Dispenser > Checking Dispenser > Technician > ACT
We would love to meet someone with:
It isn’t just about experience or knowledge; we are looking for people with a genuine passion for customer service and who will be ambassadors for healthcare in our pharmacies.
- Experience working in retail or Customer focused background.
- A Caring and Confident manner when serving and advising patients.
- Enthusiastic and a talent for problem solving. Eager to take on new challenges and experiences.
Join us on our mission to make Pharmacy better.
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Medicine Counter Assistant employer: Avicenna
Contact Detail:
Avicenna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medicine Counter Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Medicine Counter Assistant. Understanding the importance of managing patient expectations and confidentiality will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to build meaningful relationships, which is crucial for this role.
✨Tip Number 3
Research Avicenna's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and show your commitment to making pharmacy better.
✨Tip Number 4
Network with current or former employees of Avicenna if possible. They can provide insights into the company culture and what it takes to succeed as a Medicine Counter Assistant, giving you an edge in your application.
We think you need these skills to ace Medicine Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any skills that align with the role, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pharmacy and customer service. Mention why you want to work at Avicenna specifically and how you can contribute to their mission of making pharmacy better.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Medicine Counter Assistant, such as managing patient confidentiality, providing advice, and maintaining a welcoming environment.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Use positive language to express your eagerness to join Avicenna and make a difference in the community.
How to prepare for a job interview at Avicenna
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping customers during the interview. Avicenna values individuals who can build meaningful relationships, so share examples of how you've provided excellent service in the past.
✨Demonstrate Your Knowledge of Pharmacy Services
Familiarise yourself with common pharmacy services and products. Being able to discuss these confidently will show that you're proactive and ready to contribute to the team from day one.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you manage patient expectations and maintain confidentiality, as well as any experiences where you've successfully resolved customer issues.
✨Emphasise Your Team Spirit
Avicenna is looking for team players who can work well in a community-focused environment. Be ready to talk about your experiences working in teams and how you contribute to a positive workplace culture.
