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- Tasks: Be the friendly face of our pharmacy, helping customers and managing their needs.
- Company: Join Avicenna, the UK's fastest-growing community pharmacy group dedicated to making a positive impact.
- Benefits: Enjoy competitive pay, training opportunities, discounts, and generous leave.
- Why this job: Make a difference in healthcare while growing your career in a supportive environment.
- Qualifications: Retail or customer service experience is preferred; a caring attitude is essential.
- Other info: Progression from Trainee to Technician with ongoing training and support.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking to kickstart your career in pharmacy?
Do you have the ability to build meaningful relationships with customers?
We invite you to develop your pharmacy career and make a difference in our communities, working with the UK’s fastest-growing group of community pharmacies.
We are Avicenna, and we are here to make pharmacy Better!
At Avicenna, we actively improve pharmacy by making a lasting impact on our community, providing the best care to positively influence our patients’ lives, expanding our reach, and innovating in safety and service.
Better for our People
Better for our Patients
Better for our Planet
What do our Values mean?
We believe pharmacy can be better for everyone—our staff, our buying groups, and support teams. We are committed to making Avicenna a better place to work for our partners.
We are dedicated to sustainability, taking responsibility for our environmental impact. We measure customer satisfaction continuously and seek innovative ways to enhance our stores and services for local communities.
Better pharmacy starts with our people.
Your New Role with Avicenna:
You will be the first point of contact for our customers and patients, providing advice or referring to the Pharmacist when appropriate. You will promote pharmacy services and adhere to protocols. Key responsibilities include:
- Managing queues and patient expectations
- Maintaining patient confidentiality
- Understanding stocked lines and their benefits to customers
- Ensuring a welcoming, clean, and professional pharmacy environment
- Facilitating face-up shelving and managing gaps
Through training provided by Avicenna, you will qualify as a Medicine Counter Assistant within 6-12 months.
Perks at Work:
We offer a range of benefits beyond salary, including:
- Competitive salary
- Clear progression pathways
- Additional accredited training
- Discounts platform for online retailers
- Pension contributions
- Generous annual leave (21 days plus bank holidays)
- Cycle to Work scheme
- Colleague pharmacy discounts
- Employee assistance program (helpline, legal, counseling, wellbeing portal)
- Referral bonus of up to £1,000 for successful colleague introductions
- Access to wellbeing platforms such as Move, Munch, Money, and Mind
Why join Avicenna?
As the UK’s fastest-growing group of community pharmacies and the largest buying group, with over 139 pharmacies and 1200 independent members, now is a great time to join and grow your career with us.
Our people are vital to our success. If you have the right attitude, excellent communication skills, commitment, and a passion for community healthcare, we will support your training and development.
Career progression pathway: Trainee Medicine Counter Assistant > Qualified Medicine Counter Assistant > Dispenser > Checking Dispenser > Technician > ACT
We are looking for individuals who:
- Have retail or customer service experience
- Possess a caring, confident manner when serving and advising patients
- Are enthusiastic, problem-solvers, eager for challenges
Join us on our mission to make pharmacy better.
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Medicine Counter Assistant employer: Avicenna
Contact Detail:
Avicenna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medicine Counter Assistant
✨Tip Number 1
Familiarise yourself with common pharmacy terms and products. Understanding the basics of medications and their uses will help you engage confidently with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, showing that you can build relationships and handle queries effectively will make you stand out.
✨Tip Number 3
Research Avicenna's values and community initiatives. Being able to discuss how your personal values align with theirs during an interview will show your genuine interest in contributing to their mission of making pharmacy better.
✨Tip Number 4
Network with current or former employees of Avicenna if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Medicine Counter Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Medicine Counter Assistant position at Avicenna. Understand the key responsibilities and the skills required, such as customer service experience and a caring attitude.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or customer service. Emphasise any previous roles where you built relationships with customers or provided advice, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for community healthcare and your commitment to making pharmacy better. Mention specific examples of how your skills align with Avicenna's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in the pharmacy sector.
How to prepare for a job interview at Avicenna
✨Show Your Customer Service Skills
Since the role involves interacting with customers, it's crucial to demonstrate your customer service experience. Share specific examples of how you've successfully handled customer queries or complaints in the past.
✨Understand Pharmacy Services
Familiarise yourself with the services offered by Avicenna and the general role of a Medicine Counter Assistant. Being able to discuss these during the interview will show your genuine interest in the position and the company.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Discuss any previous experiences where you collaborated with others to achieve a common goal, as this is vital in a pharmacy setting.
✨Express Your Passion for Community Healthcare
Avicenna values individuals who are passionate about making a difference in their communities. Be prepared to talk about why community healthcare matters to you and how you can contribute to their mission of improving pharmacy services.
