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- Tasks: Be the friendly face of our pharmacy, helping customers and managing their needs.
- Company: Join Avicenna, the UK's fastest-growing community pharmacy group dedicated to making a positive impact.
- Benefits: Enjoy competitive pay, training, discounts, and generous leave, plus a clear career progression.
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Retail or customer service experience is a plus; a caring attitude is essential.
- Other info: Qualify as a Medicine Counter Assistant within 6-12 months with our training.
The predicted salary is between 20000 - 28000 £ per year.
Are you looking to kickstart your career in pharmacy? Do you have the ability to build meaningful relationships with customers? We invite you to develop your pharmacy career and make a difference in our communities, working with the UK’s fastest-growing group of community pharmacies. We are Avicenna, and we are here to make pharmacy better!
At Avicenna, we actively improve pharmacy by making a lasting impact on our community, providing the best care to positively influence our patients’ lives, expanding our reach, and innovating in safety and service.
Your New Role with Avicenna:
You will be the first point of contact for our customers and patients, providing advice or referring to the Pharmacist when appropriate. You will promote pharmacy services and adhere to protocols. Key responsibilities include:
- Managing queues and patient expectations
- Maintaining patient confidentiality
- Understanding stocked lines and their benefits to customers
- Ensuring a welcoming, clean, and professional pharmacy environment
- Facilitating face-up shelving and managing gaps
Through training provided by Avicenna, you will qualify as a Medicine Counter Assistant within 6-12 months.
Perks at Work:
We offer a range of benefits beyond salary, including:
- Competitive salary
- Clear progression pathways
- Additional accredited training
- Discounts platform for online retailers
- Pension contributions
- Generous annual leave (21 days plus bank holidays)
- Cycle to Work scheme
- Colleague pharmacy discounts
- Employee assistance program (helpline, legal, counseling, wellbeing portal)
- Referral bonus of up to £1,000 for successful colleague introductions
- Access to wellbeing platforms such as Move, Munch, Money, and Mind
Why join Avicenna?
As the UK’s fastest-growing group of community pharmacies and the largest buying group, with over 139 pharmacies and 1200 independent members, now is a great time to join and grow your career with us. Our people are vital to our success. If you have the right attitude, excellent communication skills, commitment, and a passion for community healthcare, we will support your training and development.
Career progression pathway:
- Trainee Medicine Counter Assistant
- Qualified Medicine Counter Assistant
- Dispenser
- Checking Dispenser
- Technician
- ACT
We are looking for individuals who:
- Have retail or customer service experience
- Possess a caring, confident manner when serving and advising patients
- Are enthusiastic, problem-solvers, eager for challenges
Join us on our mission to make pharmacy better.
Medicine Counter Assistant employer: Avicenna
Contact Detail:
Avicenna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medicine Counter Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Medicine Counter Assistant. Understanding what it means to manage queues, maintain patient confidentiality, and promote pharmacy services will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you successfully resolved customer issues or built strong relationships, as these are crucial for the role.
✨Tip Number 3
Research Avicenna’s values and mission. Being able to articulate how your personal values align with theirs will show your genuine interest in the company and its commitment to community healthcare.
✨Tip Number 4
Network with current or former employees of Avicenna if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Medicine Counter Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Medicine Counter Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing queues and maintaining patient confidentiality.
Tailor Your CV: Highlight any relevant retail or customer service experience in your CV. Emphasise skills that align with Avicenna's values, such as excellent communication and a caring attitude towards patients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community healthcare and your eagerness to contribute to Avicenna's mission. Mention specific examples of how you've demonstrated problem-solving skills or provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a pharmacy setting.
How to prepare for a job interview at Avicenna
✨Show Your Customer Service Skills
As a Medicine Counter Assistant, you'll be the first point of contact for customers. Highlight your previous retail or customer service experience during the interview, and share specific examples of how you've successfully handled customer queries or complaints.
✨Demonstrate Your Knowledge of Pharmacy Services
Familiarise yourself with common pharmacy services and products. Be prepared to discuss how you would promote these services to customers and explain their benefits, showing that you understand the role's responsibilities.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you advise a customer, so be ready to demonstrate your ability to communicate effectively.
✨Express Your Commitment to Community Healthcare
Avicenna values making a positive impact on the community. Share your passion for healthcare and how you can contribute to improving patient lives. Discuss any relevant experiences that showcase your dedication to community service.
