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For Companies At a Glance
- Tasks: Support users and systems, troubleshoot tech issues, and maintain IT equipment.
- Company: Join ACSUK Ltd., a dynamic IT team in Bournemouth.
- Benefits: Gain hands-on experience with competitive pay and flexible working.
- Why this job: Make a real difference by solving tech problems for users.
- Qualifications: Experience with Windows OS and Microsoft Office 365 is a plus.
- Other info: Opportunity for growth and learning in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
ACSUK Ltd. has a vacancy for a 1st Line Technical Support Engineer to join our busy IT Team. You will support users and systems predominantly on HP hardware and a Microsoft environment. You will need to diagnose and troubleshoot software or hardware problems, help users by installing or configuring applications. The IT team is based within our Bournemouth offices; however, we also support our large Cambridge facility where you will be supporting our users and systems. This will also include visiting Bournemouth fortnightly if required.
Key Responsibilities:
- Install, configure, troubleshoot, support and maintain all IT equipment.
- Provide support for business applications, troubleshooting software and hardware liaising with suppliers where necessary.
- Provide advanced support for Microsoft Windows and Microsoft Office.
- Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root cause of a problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat.
- Properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal knowledgebase or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged on the Helpdesk system.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Requirements:
- Hands-on experience with Windows Operating Systems.
- Hands-on experience with Microsoft Office 365 and other MS related products.
- Good understanding of computer systems, mobile devices and other tech solutions.
- Understanding or experience with physical hardware upgrades.
Desired Skills and competencies:
- Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and helpdesk software (TeamViewer, ServiceDesk Plus etc.)
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
Other material requirements:
- Limited travel among sites will be required.
- A current driver\’s licence and own transport is required.
- Overtime may be expected during busy periods.
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Technical Support Engineer employer: Avic Cabin Systems
Contact Detail:
Avic Cabin Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows OS and Microsoft Office 365. We want to see you confidently troubleshoot issues, so practice diagnosing problems and providing solutions like a pro.
✨Tip Number 2
Network, network, network! Connect with current employees at ACSUK Ltd. through LinkedIn or local tech meetups. We love seeing candidates who are genuinely interested in our company and can bring that enthusiasm to the team.
✨Tip Number 3
Prepare for the interview by simulating real-life scenarios. Think about common technical issues and how you'd resolve them. We appreciate candidates who can walk us through their thought process and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Operating Systems and Microsoft Office 365. We want to see how your skills match up with what we need, so don’t be shy about showcasing your tech support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Technical Support Engineer role. Mention any relevant experience and how you can help us support our users effectively.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and provide step-by-step solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Avic Cabin Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems and Microsoft Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex tech issues in simple terms. Practise explaining common problems and solutions to friends or family. This will help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Helpdesk Software
Get comfortable with remote desktop applications and helpdesk software like TeamViewer or ServiceDesk Plus. If you can demonstrate familiarity with these tools, it’ll show that you’re ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think of examples from your previous experience where you successfully diagnosed and resolved problems, and be ready to share those stories.