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For Companies At a Glance
- Tasks: Support users and systems by diagnosing and troubleshooting technical issues.
- Company: Join ACSUK Ltd., a dynamic IT team in Bournemouth.
- Benefits: Gain hands-on experience with competitive pay and flexible working hours.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience with Windows OS and Microsoft Office is a plus.
- Other info: Opportunity for growth and learning in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Purpose
Take the next step in your career now, scroll down to read the full role description and make your application.
ACSUK Ltd. has a vacancy for a 1st Line Technical Support Engineer to join our busy IT Team. You will support users and systems predominantly on HP hardware and a Microsoft environment. You will need to diagnose and troubleshoot software or hardware problems, help users by installing or configuring applications.
The IT team is based within our Bournemouth offices; however, we also support our large Cambridge facility where you will be supporting our users and systems. This will also include visiting Bournemouth fortnightly if required.
Key Responsibilities
* Install, configure, troubleshoot, support and maintain all IT equipment.
* Provide support for business applications, troubleshooting software and hardware liaising with suppliers where necessary.
* Provide advanced support for Microsoft Windows and Microsoft Office.
* Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services.
* Diagnose and troubleshoot technical issues, including account setup and network configuration.
* Ask customers targeted questions to quickly understand the root cause of a problem.
* Track computer system issues through to resolution, within agreed time limits.
* Talk clients through a series of actions, either via phone, email or chat.
* Properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or software developers)
* Provide prompt and accurate feedback to customers.
* Refer to internal knowledgebase or external resources to provide accurate tech solutions.
* Ensure all issues are properly logged on the Helpdesk system.
* Prioritize and manage several open issues at one time.
* Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Key Performance Measures
Regular reviews of SLA Helpdesk performance
User Helpdesk Surveys
Knowledge, Education, and Skills
Knowledge
Hands-on experience with Windows Operating Systems.
Hands-on experience with Microsoft Office 365 and other MS related products.
Good understanding of computer systems, mobile devices and other tech solutions.
Understanding or experience with physical hardware upgrades.
Desired Skills and competencies
Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and helpdesk software (TeamViewer, ServiceDesk Plus etc.)
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Other material requirements
Limited travel among sites will be required.
A current driver’s licence and own transport is required.
Overtime may be expected during busy periods.
Evening or out of hours support may be a requirement, from time to time, in this role.
Avic Cabin Systems (UK) is an equal opportunity employer
Technical Support Engineer employer: AVIC Cabin Systems (UK) Limited
Contact Detail:
AVIC Cabin Systems (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company! Research ACSUK Ltd. and their IT team. Understanding their values and culture can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing and fixing issues, brush up on common technical problems related to HP hardware and Microsoft environments. Being able to demonstrate your problem-solving abilities will set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the interview process and what it’s really like to work at ACSUK Ltd. Plus, a referral can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Good luck!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Windows Operating Systems and Microsoft Office 365, as these are key for us. Use specific examples that showcase your troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about tech support and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and any relevant experience you have.
Show Off Your Communication Skills: As a Technical Support Engineer, communication is key! In your application, demonstrate your ability to explain technical issues clearly. Whether it’s in your CV or cover letter, make sure we see your knack for breaking down complex problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AVIC Cabin Systems (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems and Microsoft Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex tech issues in simple terms. Practise explaining common problems and solutions to friends or family. This will help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Helpdesk Software
Get to know popular helpdesk software like TeamViewer or ServiceDesk Plus. If you can demonstrate familiarity with these tools, it’ll give you an edge and show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think of examples from your previous experience where you successfully diagnosed and resolved problems, and be ready to share those stories.