At a Glance
- Tasks: Coordinate customer service operations and ensure on-time performance at Heathrow Airport.
- Company: Join a leading logistics company with a strong focus on customer satisfaction.
- Benefits: Enjoy a generous pension scheme, 24/7 GP consultations, and exclusive discounts.
- Other info: Rotational shifts with excellent career development opportunities.
- Why this job: Be part of a dynamic team in the aviation industry and make a real difference.
- Qualifications: Customer service experience is essential; aviation experience is a plus.
The predicted salary is between 30906 - 30906 £ per year.
Pay Rate: £30,906
Grade: O
Contract Type: Permanent (Full‑time)
Shift patterns: 5 on 3 off – Rotational shifts – 6am‑3pm / 2pm‑11pm.
Location: Heathrow, TW6 2GA.
Please note: The role is based within an airport. You will be required to undergo a security/background check if you are successful for this position.
Responsibilities
- Work closely with the Customer to ensure on‑time performance is sustained within the live cleaning operation.
- Ensure that customer complaints are investigated within SLA and corrective action and preventative action is implemented where applicable.
- Compile a reporting log of all operational downtime and disruption incurred, and monitor the agile BA operation alongside ours, capturing all significant events.
- Monitor and react to changes in flight timings, aircraft changes and escalation to the Airside team.
- Liaise with all stakeholders in the HAC (Stand Planning, Aircraft Movements, Critical services, and other Airport services).
- Monitor the performance of the cleaning teams and high lift teams holistically and report to the Ops team on issues identified within the wider BA operation.
- Build effective relationships with the other shift managers, FLMs and all heads of department.
- Attend daily internal operational calls throughout the day and attend Ops wash‑ups.
Qualifications
- Customer service experience essential.
- Control room or call centre experience.
- Reporting and collating information.
- Experience working across the aviation/airline industry is an advantage.
- Competent Microsoft Office/Excel user.
- Hold a valid UK driving licence (desirable).
Security Process to Work Within Aviation and Travel at DHL
- Provide five years’ address history.
- Provide five years’ reference history (employment/education/benefit claim/character).
- Pass a pre‑employment drug and alcohol test.
Benefits
- Generous pension scheme with an 8% employer contribution and a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Customer Service Coordinator in Hatton employer: Aviation & Travel
DHL is an exceptional employer, offering a dynamic work environment at Heathrow where you can thrive in the fast-paced aviation industry. With a strong focus on employee growth, we provide comprehensive benefits including a generous pension scheme, 24/7 GP consultations, and numerous lifestyle discounts, ensuring our team members feel valued and supported. Join us to build meaningful relationships and develop your career in a role that directly impacts customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Hatton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviation & Travel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviation & Travel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Hatton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviation & Travel:Your cover letter is your chance to shine! Tell us why you want to work at Aviation & Travel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviation & Travel!
How to prepare for a job interview at Aviation & Travel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
