At a Glance
- Tasks: Manage key airline relationships and ensure operational excellence in air cargo operations.
- Company: Join a global leader in air cargo operations at Heathrow Airport.
- Benefits: Competitive salary, free onsite parking, and a supportive team environment.
- Other info: Monday to Friday hours with excellent career growth opportunities.
- Why this job: Make a real impact on customer relationships and help keep air cargo moving worldwide.
- Qualifications: Experience in air freight and strong communication skills are essential.
The predicted salary is between 50000 - 59000 € per year.
Location: Heathrow Airport – Hounslow
Hours: Monday to Friday – 09:00 to 17:00 (Office Based)
Salary: £50,000 - £59,000 Per Annum
We are representing a global leader in air cargo operations that has experienced significant growth at its Heathrow-based operation. As a result of this expansion, they are seeking an experienced Airline Account Manager with a strong air freight background to act as their company liaison, manage their key airline relationships, ensure operational excellence, and drive continuous improvement across air cargo operations.
This role requires a solid understanding of the delivery air freight/air cargo movements, along with proven experience managing key airline cargo accounts in a senior or strategic capacity.
What You’ll Do:
- Lead customer airline cargo onboarding and service implementation.
- Monitor and deliver air freight/air cargo KPIs and Service Level Agreements.
- Utilising software to produce MI reports to monitor KPI and contractual performance.
- Support operational planning, staffing, and special projects.
- Promote safety, security, and a positive H&S culture.
What We’re Looking For:
- It is ESSENTIAL that you are an experienced Airline Account Manager, Cargo Customer Service Manager, Service Delivery Manager, Commercial Cargo Manager, Cargo Contract Manager or a similar role where service delivery/account management within air freight/air cargo has been the key focus.
- Air freight/cargo industry experience.
- Experience of managing direct relationships with airlines relating to air freight/air cargo.
- Direct hands-on experience of managing airline freight/cargo contract KPI’s and SLA’s.
- Fully converse with KPI/SLA reporting software utilised within the freight industry.
- Excellent communication, planning, and organisational skills.
Financial Renumeration:
- £50,000 - £59,000 per annum dependant on experience.
- Free onsite parking.
- Monday – Friday 0900 hrs – 1700 hrs (office based).
Be part of a global, proactive, and passionate team and make a real impact on customer relationships and operations. Apply now and help us keep air cargo moving seamlessly around the world!
Please click on the link below or speak to Yasmin Saeed for an informal chat. Aviation Recruitment Network is acting as an Employment Agency.
Airline Account Manager in Hounslow employer: Aviation Recruitment
Join a global leader in air cargo operations at Heathrow Airport, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee growth, we offer competitive salaries, free onsite parking, and a Monday to Friday schedule that promotes work-life balance. Be part of a passionate team dedicated to operational excellence and customer satisfaction, making a meaningful impact in the air freight industry.
StudySmarter Expert Advice🤫
We think this is how you could land Airline Account Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the air freight industry and let them know you're on the lookout for an Airline Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and SLAs in air cargo operations. Be ready to discuss how you've successfully managed these in past roles, as this will show you're the right fit for the job.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one, highlighting your relevant experience in air freight.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect candidate for the Airline Account Manager position.
We think you need these skills to ace Airline Account Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Airline Account Manager role. Highlight your air freight experience and any relevant achievements that showcase your ability to manage airline relationships and deliver on KPIs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show your passion for the air cargo industry.
Showcase Your Skills:Don’t forget to highlight your communication, planning, and organisational skills in your application. These are key traits we’re looking for, so give examples of how you've used them in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Aviation Recruitment
✨Know Your Air Freight Stuff
Make sure you brush up on your air freight knowledge before the interview. Understand the key terms, processes, and challenges in the industry. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Relationship Management Skills
Be ready to discuss specific examples of how you've managed airline relationships in the past. Highlight any successful strategies you've implemented to improve service delivery or resolve issues. This will demonstrate your capability to handle key accounts effectively.
✨Prepare for KPI Discussions
Since KPIs and SLAs are crucial in this role, come prepared with examples of how you've monitored and reported on these metrics. Familiarise yourself with the software used in the industry, as this will show you're ready to hit the ground running.
✨Emphasise Safety and Culture
Safety and a positive health and safety culture are important in air cargo operations. Be prepared to discuss how you've promoted safety in your previous roles and how you can contribute to maintaining a strong safety culture in the new position.
