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- Tasks: Manage key airline relationships and ensure operational excellence in air cargo operations.
- Company: Global leader in air cargo operations with a proactive team culture.
- Benefits: Competitive salary, free onsite parking, and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact on global air cargo operations.
- Qualifications: Experience in air freight and strong relationship management skills required.
- Other info: Office-based role with excellent career growth opportunities.
The predicted salary is between 43000 - 50000 £ per year.
Location: Heathrow Airport – Hounslow
Hours: Monday to Friday – 09:00 to 17:00 (Office Based)
Salary: £50,000 - £59,000 Per Annum
We are representing a global leader in air cargo operations that has experienced significant growth at its Heathrow-based operation. As a result of this expansion, they are seeking an experienced Airline Account Manager with a strong air freight background to act as their company liaison, manage their key airline relationships, ensure operational excellence, and drive continuous improvement across air cargo operations.
This role requires a solid understanding of the delivery air freight/air cargo movements, along with proven experience managing key airline cargo accounts in a senior or strategic capacity.
What You’ll Do:
- Lead customer airline cargo onboarding and service implementation.
- Monitor and deliver air freight/air cargo KPIs and Service Level Agreements. Utilising software to produce MI reports to monitor KPI and contractual performance.
- Support operational planning, staffing, and special projects.
- Promote safety, security, and a positive H&S culture.
What We’re Looking For:
- It is ESSENTIAL that you are an experienced Airline Account Manager, Cargo Customer Service Manager, Service Delivery Manager, Commercial Cargo Manager, Cargo Contract Manager or a similar role where service delivery/account management within air freight/air cargo has been the key focus.
- Air freight/cargo industry experience.
- Experience of managing direct relationships with airlines relating to air freight/air cargo.
- Direct hands-on experience of managing airline freight/cargo contract KPI’s and SLA’s.
- Fully converse with KPI/SLA reporting software utilised within the freight industry.
- Excellent communication, planning, and organisational skills.
Financial Renumeration: £50,000 - £59,000 per annum dependant on experience. Free onsite parking. Be part of a global, proactive, and passionate team and make a real impact on customer relationships and operations. Apply now and help us keep air cargo moving seamlessly around the world!
Please click on the link below or speak to Yasmin Saeed for an informal chat. Aviation Recruitment Network is acting as an Employment Agency.
Airline account manager in Hounslow employer: Aviation Recruitment Network
Contact Detail:
Aviation Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline account manager in Hounslow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the air freight industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Be ready to discuss your experience with KPIs and SLAs, and how you’ve driven improvements in past roles. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Airline Account Manager role and keep air cargo moving smoothly!
We think you need these skills to ace Airline account manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Airline Account Manager role. Highlight your air freight experience and any relevant KPIs you've managed. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in managing airline relationships and improving service delivery.
Showcase Your Skills: Don’t forget to highlight your communication, planning, and organisational skills in your application. These are key for the role, and we want to see how you’ve used them in your previous positions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Aviation Recruitment Network
✨Know Your Air Freight Stuff
Make sure you brush up on your air freight knowledge before the interview. Understand the key terms, processes, and current trends in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Be ready to discuss your experience managing airline relationships. Prepare specific examples of how you've successfully onboarded clients or improved service delivery. This will demonstrate your ability to handle the responsibilities of the Airline Account Manager role.
✨Familiarise Yourself with KPIs and SLAs
Since the role involves monitoring KPIs and SLAs, make sure you know what these are and how they impact operations. Bring examples of how you've used KPI/SLA reporting software in the past to drive performance improvements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to safety and security, and how they measure success in this role. This shows that you're engaged and serious about making a positive impact.
