Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key airline relationships and ensure operational excellence in air cargo operations.
- Company: Global leader in air cargo operations with a proactive and passionate team.
- Benefits: Free onsite parking, Monday to Friday hours, and a dynamic work environment.
- Why this job: Make a real impact on customer relationships and help keep air cargo moving globally.
- Qualifications: Experience in air freight/cargo management and strong communication skills.
- Other info: Join a growing team at Heathrow and drive continuous improvement in air cargo services.
The predicted salary is between 36000 - 60000 £ per year.
We are representing a global leader in air cargo operations that has experienced significant growth at its Heathrow-based operation. As a result of this expansion, they are seeking an experienced Airline Account Manager with a strong air freight background to act as their company liaison, manage their key airline relationships, ensure operational excellence, and drive continuous improvement across air cargo operations.
This Airline Account Manager role requires a solid understanding of the delivery air freight/air cargo movements, along with proven experience managing key airline cargo accounts in a senior or strategic capacity.
What You’ll Do:
- Lead customer airline cargo onboarding and service implementation.
- Monitor and deliver air freight/air cargo KPIs and Service Level Agreements.
- Utilising software to produce MI reports to monitor KPI and contractual performance.
- Support operational planning, staffing, and special projects.
- Promote safety, security, and a positive H&S culture.
What We’re Looking For:
- It is ESSENTIAL that you are an experienced Airline Account Manager, Cargo Customer Service Manager, Service Delivery Manager, Commercial Cargo Manager, Cargo Contract Manager or a similar role where service delivery/account management within air freight/air cargo has been the key focus.
- Air freight/cargo industry experience.
- Experience of managing direct relationships with airlines relating to air freight/air cargo.
- Direct hands-on experience of managing airline freight/cargo contract KPI’s and SLA’s.
- Fully converse with KPI/SLA reporting software utilised within the freight industry.
- Excellent communication, planning, and organisational skills.
Be part of a global, proactive, and passionate team and make a real impact on customer relationships and operations. Apply now and help us keep air cargo moving seamlessly around the world!
Airline account manager employer: Aviation Recruitment Network
Contact Detail:
Aviation Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline account manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the air freight industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company’s recent projects and challenges in air cargo operations. Being able to discuss how you can contribute to their growth will definitely set you apart from the competition.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've successfully managed airline relationships or improved KPIs in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our global team and making an impact in air cargo operations.
We think you need these skills to ace Airline account manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in air freight and account management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in managing airline relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Airline Account Manager role. Share specific examples of how you've driven operational excellence and improved KPIs in your previous roles.
Showcase Your Industry Knowledge: We love candidates who know their stuff! Make sure to mention any relevant software or reporting tools you’ve used in the air cargo industry. This shows us you’re not just experienced, but also up-to-date with industry standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Aviation Recruitment Network
✨Know Your Air Freight Stuff
Make sure you brush up on your air freight and cargo knowledge before the interview. Understand the key terms, processes, and challenges in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Be ready to discuss specific examples of how you've managed airline relationships in the past. Think about times when you’ve successfully onboarded a customer or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with KPIs and SLAs
Since the role involves monitoring KPIs and SLAs, it’s crucial to demonstrate your understanding of these metrics. Prepare to talk about how you've used KPI/SLA reporting software in previous roles and how you’ve driven improvements based on those insights.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. Remember, it’s not just about what you say, but how you say it!
