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- Tasks: Join our team as a Cargo Office Agent, processing export freight and ensuring smooth operations.
- Company: Be part of a leading global provider of cargo handling services at Heathrow Airport.
- Benefits: Enjoy competitive pay rates from £16.12 to £25.22 per hour with overtime opportunities.
- Why this job: Gain valuable experience in the air cargo industry while working in a dynamic environment.
- Qualifications: Strong English communication skills and customer service experience are essential; basic IT skills required.
- Other info: Shifts are 4 on 4 off, including nights and weekends; background checks will be conducted.
We have an exciting opportunity for Office Agents with experience in the Cargo industry to join a leading global provider of cargo handling services at Heathrow Airport.
HOURS: 4 on 4 off shifts (Shifts 2 Days 2 Nights 06:00 – 14:30 / 19:00 – 04:00). Pay rates £16.12 p/h to £25.22 p/h Overtime.
Office Agents are responsible for accurately processing export freight ensuring all procedures are followed per the company standards. As a member of the team, you will play a crucial role in the Air Cargo Warehouse operations and be responsible for providing essential administrative support for all freight and cargo movement while adhering to strict security and safety regulations.
Office Agent responsibilities on a day to day basis will be:
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
- Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
- Track shipments in transit and provide updates to customers as needed.
- Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
- Capture data entries into the system and other airlines computer systems.
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards.
- Resolve any service issues that may arise during the shipping process via telephone or email.
Office Agents will need the following skills:
- Excellent command of English both written and verbal communication.
- Customer Service experience is key to this role.
- Attention to detail when providing administrative support with strong organisational skills.
- Basic IT skills required.
- Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
- Air Cargo knowledge is desirable to understand the industry requirements.
- Shift work includes nights, weekends.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check and 5 year employment history.
Cargo Office Agent employer: Aviation Recruitment Network - East Midlands
Contact Detail:
Aviation Recruitment Network - East Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Office Agent
✨Tip Number 1
Familiarise yourself with the cargo industry and its regulations. Understanding the basics of air cargo operations, including documentation and compliance requirements, will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since you'll be the first point of contact for customers, showcasing your ability to handle inquiries and resolve issues effectively can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As the role requires excellent verbal and written English, consider engaging in mock interviews or discussions to refine your ability to convey information clearly and professionally.
✨Tip Number 4
Be prepared to discuss how you manage stress and tight deadlines. The job involves multi-tasking and working under pressure, so having examples ready that demonstrate your organisational skills and calmness in challenging situations will be beneficial.
We think you need these skills to ace Cargo Office Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the cargo industry. Emphasise your customer service skills and any specific knowledge of air cargo operations that aligns with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to handle the responsibilities listed, such as processing shipments or resolving customer inquiries.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work under pressure. Use examples from past roles to illustrate how you meet these requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aviation Recruitment Network - East Midlands
✨Showcase Your Customer Service Skills
As a Cargo Office Agent, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've resolved issues effectively. Highlight any specific examples where you went above and beyond to assist a customer.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when processing documentation and tracking shipments. During the interview, mention instances where your attention to detail made a significant difference in your work, such as catching errors or ensuring compliance with regulations.
✨Familiarise Yourself with Air Cargo Operations
Having a basic understanding of air cargo operations will set you apart from other candidates. Research the industry standards, common practices, and any relevant regulations. Being able to discuss these topics confidently will show your genuine interest in the role.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your availability and how you manage working nights and weekends. Share any previous experiences with shift work and how you maintain a work-life balance while adapting to varying schedules.
