Job Description: Overview We are recruiting for Check-In Agents to join a busy and fast-paced operation at London Gatwick Airport. We require fully flexible candidates available to work early and late shifts across the week. As a Check-In Agent you will be the first point of contact for passengers, playing a vital role in ensuring a smooth and positive airport experience from the moment they arrive. Duties * Greet passengers warmly and assist them through the check-in process efficiently and professionally * Verify travel documentation including passports, visas and boarding requirements * Process baggage — weighing, tagging and handling excess baggage charges where applicable * Issue boarding passes and provide passengers with accurate flight and gate information * Assist passengers with special requirements including unaccompanied minors, wheelchair assistance and medical cases * Support gate duties including scanning boarding passes and managing final passenger counts * Communicate effectively with airline operations and ground handling teams to ensure on-time departures * Handle passenger queries, complaints and irregular situations calmly and professionally Requirements * Previous experience in a customer-facing role is preferred — airport, retail, hospitality or similar * Excellent communication skills with a professional and approachable manner * Ability to remain calm and composed under pressure in a fast-paced environment * Smart, presentable appearance at all times * Full flexibility to work early and late shifts including weekends * Must have the right to work in the UK — British passport or valid share code required * Must be able to provide a full 5-year checkable employment history * Must have a clean criminal record to pass Gatwick Airport security vetting Job Type: Full-time Work Location: In person
