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- Tasks: Lead a team in a VIP Lounge, ensuring exceptional service for high-end clientele.
- Company: Join Aviation Recruitment Network Ltd, a leader in aviation recruitment with a focus on quality service.
- Benefits: Earn £35,000 per year, enjoy free meals, and receive ongoing training with progression opportunities.
- Why this job: Be part of a dynamic environment at Heathrow, where you can grow your career in hospitality.
- Qualifications: Must have hospitality experience, excellent English skills, and the ability to manage a diverse team.
- Other info: Flexible hours required; must commute to Heathrow for early and late shifts.
The predicted salary is between 28000 - 42000 £ per year.
Aviation Recruitment Network Ltd have an exciting opportunity for an experienced team leader to join a VIP Lounge in London Heathrow Airport. The VIP Lounge is for a leading international airline priding themselves in exceptional service and high-end clientele! This is an exciting position for the right individual that offers the chance to progress long term.
Must have front of house/hospitality experience.
As a Lounge team leader you will receive:
- Starting £35,000 per annum
- Full time hours between 37.5hrs to 40hrs per week
- Company uniform and ongoing training with progression
- Criminal Record Check (DBS) re-imbursed after 4 weeks
- Free meals provided on Shift.
As lounge team leader you must have:
- Previous experience working in a similar environment or must come from a hospitality background.
- Excellent knowledge of Food and Beverages with interpersonal skills.
- Ability to learn and adapt to lounge service procedures and menus quickly.
- Organised and ability to remain calm under pressure.
- Experience of managing or supervising a service team from diverse backgrounds.
- Must pride themselves in presentation.
- Excellent command of English.
- Ability to work flexible hours, ability to commute to Heathrow as early as 06:00am and finish late shift at 22:00pm.
Lounge team leader duties will include:
- Welcoming and assisting VIP and premium guests in a very courteous manner.
- Ensuring the highest quality of customer service is always delivered.
- Managing rota and peak times based on scheduled flights.
- Ensuring the team's presentation standards are well maintained.
- Coordinating with food and beverage services in a professional and timely manner.
- Ensuring the cleanliness and ambience of the lounge is always maintained.
- Providing training for new starters.
If you feel you have the skills and experience to become a Lounge team leader, then click on apply or call our Heathrow Branch and speak to Salman Akhtar.
Aviation Recruitment Network Limited is acting as an Employment Business for this position.
Contact Detail:
Aviation Network Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Team Leader
✨Tip Number 1
Familiarise yourself with the specific airline's values and service standards. Understanding their approach to customer service will help you align your experience with what they expect from a Lounge Team Leader.
✨Tip Number 2
Highlight your front-of-house experience during any informal conversations or networking opportunities. Engaging with current employees or industry professionals can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed a team under pressure. Being able to share specific examples of how you maintained high service standards during busy periods will demonstrate your capability for the role.
✨Tip Number 4
Be ready to showcase your knowledge of food and beverage trends, as well as your ability to adapt quickly. This could involve discussing recent experiences or training that relate to the lounge environment.
We think you need these skills to ace Lounge Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any previous roles where you managed a service team or worked in a front-of-house environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the VIP Lounge's success.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, ability to remain calm under pressure, and knowledge of food and beverages. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Aviation Network Heathrow
✨Showcase Your Hospitality Experience
Make sure to highlight your previous front of house or hospitality experience during the interview. Share specific examples of how you've provided exceptional service and managed diverse teams, as this is crucial for the Lounge Team Leader role.
✨Demonstrate Your Knowledge of Food and Beverages
Be prepared to discuss your knowledge of food and beverage service. You might be asked about menu items or how to handle special requests from VIP guests, so brush up on relevant details before the interview.
✨Exude Calmness Under Pressure
The ability to remain calm under pressure is essential in a busy lounge environment. Think of scenarios where you successfully managed stressful situations and be ready to share these experiences with the interviewer.
✨Emphasise Flexibility and Commitment
Since the role requires flexible hours and commuting to Heathrow, express your willingness to adapt to varying schedules. Highlight any past experiences where you demonstrated commitment to your job, especially in roles that required early starts or late finishes.
