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- Tasks: Lead a team in a VIP Lounge, ensuring top-notch service for high-end guests.
- Company: Join Aviation Recruitment Network, a leader in connecting talent with the aviation industry.
- Benefits: Enjoy a starting salary of £35,000, free meals, and ongoing training with progression opportunities.
- Why this job: Be part of an exciting environment at Heathrow, serving premium clients and enhancing your hospitality skills.
- Qualifications: Previous hospitality experience and excellent interpersonal skills are essential; must be organised and calm under pressure.
- Other info: Flexible hours required; must commute to Heathrow for early and late shifts.
The predicted salary is between 28000 - 42000 £ per year.
Aviation Recruitment Network Ltd have an exciting opportunity for an experienced team leader to join a VIP Lounge in London Heathrow Airport. The VIP Lounge is for a leading international airline priding themselves in exceptional service and high-end clientele! This is an exciting position for the right individual that offers the chance to progress long term.
Must have front of house/hospitality experience.
As a Lounge team leader you will receive:
- Starting £35,000 per annum
- Full time hours between 37.5hrs to 40hrs per week
- Company uniform and ongoing training with progression
- Criminal Record Check (DBS) re-imbursed after 4 weeks
- Free meals provided on Shift.
As lounge team leader you must have:
- Previous experience working in a similar environment or must come from a hospitality background.
- Excellent knowledge of Food and Beverages with interpersonal skills.
- Ability to learn and adapt to lounge service procedures and menus quickly.
- Organised and ability to remain calm under pressure.
- Experience of managing or supervising a service team from diverse backgrounds.
- Must pride themselves in presentation.
- Excellent command of English.
- Ability to work flexible hours, ability to commute to Heathrow as early as 06:00am and finish late shift at 22:00pm.
Lounge team leader duties will include:
- Welcoming and assisting VIP and premium guests in a very courteous manner.
- Ensuring the highest quality of customer service is being always delivered.
- Managing rota and peak times based on scheduled flights.
- Ensuring the teams' presentation standards are well maintained.
- Coordinating with food and beverage services in a professional and timely manner.
- Ensuring the cleanliness and ambience of the lounge is always maintained.
- Providing training for new starters.
If you feel you have the skills and experience to become a Lounge team leader, then click on apply or call our Heathrow Branch and speak to Salman Akhtar.
Aviation Recruitment Network Limited is acting as an Employment Business for this position.
Lounge Team Leader employer: Aviation Network Heathrow
Contact Detail:
Aviation Network Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Team Leader
✨Tip Number 1
Familiarise yourself with the specific airline's values and customer service standards. Understanding their brand will help you align your experience and demonstrate how you can enhance their VIP lounge experience.
✨Tip Number 2
Network with current or former employees of the airline or similar lounges. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past roles that showcase your leadership skills and ability to manage a diverse team. Highlighting these experiences will demonstrate your readiness for the Lounge Team Leader position.
✨Tip Number 4
Be ready to showcase your knowledge of food and beverage service. Consider brushing up on current trends in hospitality and any relevant certifications you may have, as this will set you apart from other candidates.
We think you need these skills to ace Lounge Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any previous roles where you managed a service team or worked in a high-pressure environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a diverse team. Mention specific examples of how you've excelled in similar roles and how you can contribute to the VIP Lounge's success.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, knowledge of food and beverages, and the ability to remain calm under pressure. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in a VIP setting.
How to prepare for a job interview at Aviation Network Heathrow
✨Showcase Your Hospitality Experience
Make sure to highlight your previous roles in hospitality or similar environments. Share specific examples of how you've provided exceptional service, especially in high-pressure situations.
✨Demonstrate Leadership Skills
As a Lounge Team Leader, you'll be managing a diverse team. Be prepared to discuss your experience in leading teams, resolving conflicts, and ensuring everyone is working towards the same goal.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings that the lounge provides. Being able to discuss these confidently will show your commitment and readiness for the role.
✨Exude Professionalism and Presentation
Since this role involves working with VIP clients, it's crucial to present yourself well. Dress appropriately for the interview and maintain a professional demeanour throughout.
