At a Glance
- Tasks: Support customers and manage relationships to ensure satisfaction and compliance.
- Company: Join JMC Aviation, a leader in aviation recruitment with a global reach.
- Benefits: Enjoy competitive pay, training, career growth, and a company uniform.
- Other info: Dynamic role with opportunities for cross-department collaboration and global placements.
- Why this job: Make a real impact in customer service while working in the exciting aviation industry.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Working Monday to Thursday, 07:30 – 17:00 & Friday, 07:30 – 11:30. Overtime paid at 1.5 times hourly rate. Nationally recognised training provided and career development opportunities. Company uniform provided and all necessary PPE. Employee assistance programme.
About the Role
The focus of this role is on Customer Relationship Management (CRM) and managing Customers to ensure compliance and the business secures value for money. In order to support business continuity, this role will require, from time to time, cross-department functionality with the Procurement Team and the incumbent will be required to step in and support the Purchasing Teams in times of absence and/or to support workload balancing.
Key Responsibilities
- Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.
- Directly liaise with customers to provide work order status, respond to general enquiries, and react to customers within targeted timeframes, ensuring customer expectations are met according to established customer service standards.
- Work towards departmental sales targets alongside the Sr. Commercial Officer. Nurture new business opportunities and maximise each sales opportunity.
- Build and nurture customer relationships, coordinate open orders, and maintain up-to-date order diary notes and customer status reports.
- Manage potential customer complaints, report on internal quality issues, and provide feedback on any customer Non-Conformance Reports received.
- Gain customer confidence and relay technical information between workshop engineers and the customer.
- Evident and report customer-induced damage, gather commercially sensitive information from customers on pricing, performance, and opportunities to improve and grow the business.
- Advise and assist with contract queries, invoicing issues, and credit control.
Candidate Requirements
- A high level of Customer Services experience with a focus on delivering value (Supplier experience is advantageous).
- Conscientious, confident, and computer literate.
- Well organised and articulate.
- Excellent attention to detail skills.
- A good working knowledge of Industry, Databases, and appropriate software packages which are used across MRO.
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
Industry-leading compliance support. Fast onboarding and documentation assistance. Dedicated recruitment consultant. Placements across the globe. Extensive experience and knowledge of the aviation sector.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Customer Support Representative in Southend-on-Sea employer: Aviation Links
At JMC Aviation, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With nationally recognised training, a comprehensive employee assistance programme, and a commitment to diversity, we ensure our Customer Support Representatives thrive in their roles while enjoying a balanced work-life schedule. Join us in a dynamic environment where your contributions are valued, and you can make a meaningful impact in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research JMC Aviation and understand their values, mission, and the aviation industry. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing customer relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job with us at JMC Aviation.
We think you need these skills to ace Customer Support Representative in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Communication Skills:As a Customer Support Representative, clear communication is key. Use your application to demonstrate your ability to articulate ideas and respond to customer needs effectively. We love a good storyteller!
Highlight Attention to Detail:In this role, attention to detail is crucial. Make sure to proofread your application for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Aviation Links
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled customer interactions in the past. Think of specific examples where you went above and beyond to meet customer needs, as this will show your commitment to delivering value.
✨Familiarise Yourself with CRM Tools
Since the role involves Customer Relationship Management, make sure you understand the basics of CRM software. If you have experience with specific tools, mention them during the interview. This shows you're not just a people person but also tech-savvy!
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a customer complaint or coordinating with other departments. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Talk about why you want to work in this role and how you can contribute to the team. A positive attitude can make a big difference and help you stand out from other candidates.
