At a Glance
- Tasks: Support customers and manage relationships while ensuring compliance and value for money.
- Company: Join JMC Aviation, a leader in aviation recruitment with a global reach.
- Benefits: Enjoy competitive pay, recognised training, career growth, and a company uniform.
- Other info: Dynamic work environment with opportunities for global placements and professional development.
- Why this job: Make a real impact in the aviation industry while developing your customer service skills.
- Qualifications: Experience in customer service, strong attention to detail, and good computer skills.
The predicted salary is between 30000 - 40000 € per year.
Working Monday to Thursday, 07:30 – 17:00 & Friday, 07:30 – 11:30. Overtime paid at 1.5 times hourly rate. Nationally recognised training provided and career development opportunities. Company uniform provided and all necessary PPE. Employee assistance programme.
About the Role
The focus of this role is on Customer Relationship Management (CRM) and managing Customers to ensure compliance and the business secures value for money. In order to support business continuity, this role will require, from time to time, cross-department functionality with the Procurement Team and the incumbent will be required to step in and support the Purchasing Teams in times of absence and/or to support workload balancing.
Key Responsibilities
- Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.
- Directly liaise with customers to provide work order status, respond to general enquiries, and react to customers within targeted timeframes, ensuring customer expectations are met according to established customer service standards.
- Work towards departmental sales targets alongside the Sr. Commercial Officer.
- Nurture new business opportunities and maximise each sales opportunity.
- Build and nurture customer relationships, coordinate open orders, and maintain up-to-date order diary notes and customer status reports.
- Manage potential customer complaints, report on internal quality issues, and provide feedback on any customer Non-Conformance Reports received.
- Gain customer confidence and relay technical information between workshop engineers and the customer.
- Evidence and report customer-induced damage, gather commercially sensitive information from customers on pricing, performance, and opportunities to improve and grow the business.
- Advise and assist with contract queries, invoicing issues, and credit control.
Candidate Requirements
- A high level of Customer Services experience with a focus on delivering value (Supplier experience is advantageous).
- Conscientious, confident, and computer literate.
- Well organised and articulate.
- Excellent attention to detail skills.
- A good working knowledge of Industry, Databases, and appropriate software packages which are used across MRO.
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Customer Support Representative employer: Aviation Links
At JMC Aviation, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With nationally recognised training, a comprehensive employee assistance programme, and opportunities for career advancement, our Customer Support Representatives thrive in a dynamic environment where their contributions are valued. Located in the heart of the aviation sector, we provide a unique opportunity to engage with industry leaders while enjoying a balanced work schedule and competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company! Research JMC Aviation and understand their values, mission, and the aviation industry. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your ability to handle customer queries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining JMC Aviation. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to mention your computer literacy and organisational skills. If you've got experience with CRM systems or databases, let us know! We love seeing candidates who are well-rounded and ready to jump in.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aviation Links
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled various situations in the past. Think of specific examples where you went above and beyond for a customer, as this will show your commitment to delivering value.
✨Familiarise Yourself with CRM Tools
Since the role involves Customer Relationship Management, make sure you understand the basics of CRM software. If you have experience with specific tools, mention them during the interview to demonstrate your technical proficiency.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer complaints or challenges. Practise your responses to common scenarios, focusing on your problem-solving skills and ability to maintain customer satisfaction under pressure.
✨Showcase Your Organisational Skills
Being well-organised is key in this role. Be prepared to discuss how you manage your time and keep track of multiple tasks, such as coordinating open orders and maintaining customer status reports. Use examples from your previous roles to illustrate your organisational abilities.
