Direct Employer Spur Agent dnata Verified Heathrow Airport, Greater London, England Ground Crew Ramp Agent 3 days ago
Job Summary
SPUR Agent (Baggage Hall)Join Our Team at Heathrow Airport – SPUR Agent (Baggage Hall) Are you ready to be part of the team that keeps one of the world's busiest airports moving? dnata is looking for motivated, reliable, and hardworking SPUR Agents (Baggage Hall) to join our dynamic operation at Heathrow Airport. This is a fast-paced, hands-on role at the heart of airport operations, where you will play a vital part in ensuring passengers' baggage is processed safely, efficiently, and on time. Working within the Baggage Hall, you will support the movement of luggage through terminal baggage systems while helping the team achieve key operational and service performance targets. This role involves manual baggage handling and physical work, including lifting, carrying, pushing, pulling, and manoeuvring luggage of varying sizes and weights throughout your shift. Applicants must be comfortable working in a physically demanding environment and able to perform manual handling activities safely and effectively.
What You'll Be Doing
- Operate and monitor baggage handling systems, conveyors, and baggage belts.
- Safely load, unload, move, and sort passenger baggage within the Baggage Hall.
- Carry out manual handling tasks, including lifting and transporting bags in line with safe working practices.
- Support the movement of baggage through terminal and lateral systems to ensure timely processing.
- Conduct vehicle and trailer inspections and report any defects or damage.
- Complete operational documentation accurately and maintain records as required.
- Follow all dnata, Heathrow Airport Limited (HAL), Department for Transport (DfT), and health and safety procedures.
- Build and maintain positive working relationships with colleagues, airlines, customers, and third-party suppliers.
- Contribute to achieving operational performance and service delivery targets.
What We're Looking For
- Previous experience in SPUR, baggage handling, warehouse, logistics, or airport operations is advantageous.
- Experience of both system-supported and manual baggage handling is desirable.
- Physically fit and capable of carrying out manual handling duties throughout a shift.
- Comfortable working in a fast-paced operational environment where lifting, bending, standing, and walking are regular requirements.
- Strong team player with a positive, can-do attitude.
- Good communication skills with fluency in spoken and written English.
- A valid UK driving licence with at least one year's driving experience is preferred.
- Reliable, safety-conscious, and committed to delivering excellent operational standards.
Pre-Employment Requirements
- Five-year employment and/or education history verification.
- Criminal record check in line with dnata and CAA security requirements.
- Satisfactory medical assessment.
- Airside security clearance.
Why Join dnata?
- Be part of a leading global air and travel services provider.
- Work in a fast-paced, supportive, and diverse team environment.
- Play a critical role in keeping passengers and baggage moving smoothly through Heathrow Airport.
- Gain valuable experience in the aviation industry.
- Join an organisation committed to safety, teamwork, and operational excellence.
At dnata, our values define who we are and how we work together. We are safe – making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win – going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team – building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking – welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you
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