At a Glance
- Tasks: Support students from onboarding to graduation, ensuring their success and overcoming barriers.
- Company: Join the Aviation Institute of Maintenance, a leader in aviation education since 1969.
- Benefits: Enjoy competitive pay, health benefits, tuition reimbursement, and a supportive work environment.
- Other info: Be part of a diverse team committed to integrity, growth, and student success.
- Why this job: Make a real impact on students' lives and help shape the future of aviation maintenance.
- Qualifications: High school diploma required; experience in student services preferred.
The predicted salary is between 60000 - 78000 £ per year.
Training Tomorrow's Technicians to Become Skilled, Employable and Essential.
About Us
The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.
Location: (Main Campus): 4535 E Princess Anne Rd, Norfolk, VA 23502
Schedule: Monday- Thursday: 9-6 or 10-7, Friday: 8:00am - 4:30pm
Compensation: Up to $30/hr
Are you passionate about helping students persist so they can achieve milestones and reach their goals? Are you seeking an opportunity to have a meaningful impact every day? If so, we would love to hear from you!
About the Role
Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.
Key Responsibilities
- Performance & Accountability: Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression.
- Student Engagement & Advocacy: Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability. Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion.
- Retention & Certification Support: Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up. Support accommodation requests, resource referrals, and appropriate escalation as needed.
- Data, Documentation & Compliance: Accurately document all student interactions and outcomes. Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics.
- Events, Programming & Collaboration: Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed.
- Other Duties: Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes.
Qualifications
- Education: High School Diploma or GED required; Associate or bachelor's degree preferred.
- Experience: 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role; 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred.
- Skills: Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach; Comfortable working in a metrics-driven environment with shared accountability; Proficient with Microsoft Office and willing to learn new systems; A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed.
Benefits
We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Life insurance options
- Paid parental leave
- Paid time off (PTO) to promote work-life balance
- Tuition reimbursement for continued education
- Employee Assistance Program (EAP) for personal and professional support
We are committed to fostering a workplace that values integrity, growth, and student success. AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.
Student Success Coordinator in Norfolk employer: Aviation Institute of Maintenance
The Aviation Institute of Maintenance (AIM) is an exceptional employer that prioritises student success and employee growth, offering a supportive work culture where your contributions truly matter. Located in Norfolk, VA, AIM provides competitive benefits including comprehensive health insurance, tuition reimbursement, and a 401(k) with company match, all while fostering an inclusive environment that values diversity and integrity. Join a dynamic team dedicated to shaping the future of aviation maintenance and making a meaningful impact every day.
Contact Details:
Aviation Institute of Maintenance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Coordinator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees at AIM on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching AIM's mission and values. Show us how your passion for student success aligns with our commitment to training tomorrow's technicians.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through while discussing your experience in student services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you're genuinely interested in joining our team.
We think you need these skills to ace Student Success Coordinator in Norfolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping students shine through. We want to see how much you care about their success and how you can make a difference in their lives.
Be Specific:Use concrete examples from your past experiences that demonstrate your skills in student services or support roles. We love seeing how you've tackled challenges and helped students achieve their goals.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Aviation Institute of Maintenance
✨Know Your Stuff
Before the interview, dive deep into the Aviation Institute of Maintenance's mission and values. Understand their commitment to student success and how your role as a Student Success Coordinator fits into that. This will show your genuine interest and help you connect your experiences to their goals.
✨Showcase Your Passion
Be ready to share specific examples of how you've helped students overcome challenges in the past. Whether it’s through mentoring, advising, or providing resources, highlight your passion for student success and how it aligns with AIM's mission to train tomorrow's technicians.
✨Prepare for Metrics Talk
Since this role is metrics-driven, brush up on how you've used data to drive student outcomes in previous positions. Be prepared to discuss how you can manage caseloads effectively and meet performance metrics related to retention and certification readiness.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the specific challenges students face at AIM or how the Student Success team collaborates with other departments. This shows your proactive approach and eagerness to contribute to the team.
