At a Glance
- Tasks: Provide top-notch technical support for microwave transmission and IP networking.
- Company: Join Aviat Networks, a global leader in wireless transmission systems.
- Benefits: Enjoy competitive pay, great benefits, and opportunities for growth.
- Other info: Work in a collaborative environment with exciting career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in global communications.
- Qualifications: Experience in microwave backhaul and strong IP networking knowledge required.
The predicted salary is between 49500 - 60500 £ per year.
Are you looking for an exciting opportunity working for a Global Technology Leader?
At Aviat Networks, we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes.
If you are a results-oriented, customer centric and innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career.
We are looking for people who love to solve problems, enjoy change, and know how to have fun so come and join a dynamic team that strives to bring communications to the world.
Aviat Networks is the world’s largest independent supplier of wireless transmission systems.
We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services.
Customers in more than 135 countries depend on Aviat Networks to build, expand, and upgrade their voice, data, and video solutions
About the Role
This position will play a key role in delivering high-quality technical support to Aviat Networks internal and external customers across EMEA & APAC.
The primary focus will be remote technical assistance and advanced troubleshooting for microwave transmission products, packet microwave networks, network management systems and associated IP/Ethernet services.
The role is suited to an engineer with strong practical experience of microwave backhaul, multi-vendor transmission networks and service-impacting customer faults, combined with a solid understanding of IP routing, Ethernet switching, Qo S/HQo S, synchronization and network management.
Core Technical Focus
Microwave transmission
Microwave, E-band and multiband link support, RF fault isolation, service-impact analysis, capacity and availability troubleshooting.
Packet networking
IP routing fundamentals, Ethernet switching, VLAN/Qin Q, MSTP/ERP, Qo S and HQo S for carrier-grade transport networks.
Network management
NMS/EMS support, SNMP alarm investigation, software upgrades, backups, RADIUS integration and customer-facing diagnostics.
Synchronization and legacy transport
Sync E, IEEE 1588 PTP, NTP, PDH, SDH and TDM service support during migration to packet-based backhaul.
Responsibilities
- Handle telephone, email and web-based technical enquiries from internal and external customers on Aviat Networks microwave, packet microwave, network management and associated software products.
- Provide structured fault isolation for microwave transmission services, including RF path performance, equipment alarms, capacity, modulation, interference indicators, link availability and customer service impact.
- Troubleshoot Ethernet and IP service issues across microwave and fibre-connected transport networks, including VLAN/Qin Q, L2 protection, routing reachability, traffic rerouting, Qo S/HQo S, packet loss, latency and synchronization impact.
- Support IP routing and carrier Ethernet designs used for mobile backhaul and enterprise transport, including static and dynamic routing concepts, IP addressing, gateway reachability, management-plane connectivity and service separation.
- Support network management platforms and operational tools, including alarm investigation, SNMP/EMS/NMS diagnostics, backup and restore, user access, RADIUS integration, software upgrades and reporting.
- Log all activity, customer updates, troubleshooting evidence and resolution actions in the Aviat Networks case system to maintain clear case history and service accountability.
- Escalate complex issues to TAC Management, product engineering or a higher technical level with clear technical summaries, logs, topology information, service impact and recommended next actions.
- Create, review and execute MOPs, test plans, upgrade procedures, configuration checks and technical notes for customer deployments, swaps, maintenance windows and service migrations.
- Pre-check hardware, software, configuration files and scripts before installation, upgrade or customer execution, ensuring that changes are technically valid and operationally safe.
- Validate new scenarios and customer requirements in the lab or live network, including multiband operation, N+0/N+1 resilience, synchronization plans, Qo S/HQo S profiles and service migration from TDM/SDH to Ethernet/IP.
- Support customer demonstrations, trials, acceptance testing, fault review meetings and post-resolution follow-up to ensure customer satisfaction and service continuity.
- Participate in the TAC on-call rota and support business-critical escalations when required.
- Train on new technologies, products and acquired platforms, including microwave and packet networking.
- Contribute to knowledge base articles, troubleshooting guides and support process improvements based on recurring customer cases and field issues.
- Work with field teams, product specialists and customers to restore service, validate configurations, support upgrades and improve support processes.
- Perform other related duties as assigned.
Qualifications & Competencies
- Proven technical support, transmission operations or field engineering experience in microwave backhaul or carrier transport networks.
- Strong microwave transmission knowledge, including microwave, E-band and multiband links, RF troubleshooting, link commissioning, traffic migration and service-impact analysis.
- Strong understanding of Ethernet transport, including VLANs, Qin Q, bridge domains, customer/provider bridging, MSTP/RSTP, ERP or equivalent protection mechanisms.
- Good IP networking knowledge, including IP addressing, subnetting, routing principles, management connectivity, reachability troubleshooting and interpretation of routing/switching diagrams.
- Practical experience with Qo S and HQo S concepts such as classification, marking, queues, schedulers, shaping, policing, prioritisation and traffic verification.
- Experience with network management platforms and protocols such as NMS/EMS, SNMP, RADIUS, alarms, software management, configuration backups and performance monitoring.
- Knowledge of synchronization technologies such as Sync E, IEEE 1588 PTP, NTP, SDH/TDM timing and migration from legacy timing designs to packet-based synchronization.
- Experience with legacy and packet transport services, including PDH, SDH, TDM, Ethernet over microwave, Ethernet over SDH, and migration from TDM/SDH to packet backhaul.
- Ability to analyse logs, scripts, configuration files, topology diagrams, test results and customer evidence to reach a clear technical conclusion.
- Good working knowledge of Windows and Linux environments, with basic scripting or automation skills desirable.
- Professional customer communication skills, including the ability to explain complex technical faults clearly, manage expectations and document actions accurately.
- Ability to write MOPs, procedures, technical notes and case summaries to a standard suitable for customer and internal use.
- ITIL awareness or certification is desirable.
- Cisco CCNA, Cisco ICND, JNCIA, equivalent IP/Ethernet training or demonstrable practical experience is desirable.
- Experience with MPLS, LDP, RSVP-TE, VPWS, VPLS, L2VPN, L3VPN or similar carrier packet technologies is desirable.
- Experience with RF and Ethernet/IP test equipment is desirable.
- Experience with multi-vendor microwave and transport platforms.
- Fluent business English required; additional languages are advantageous.
Expected Outcomes
- Customer faults are resolved or escalated with clear evidence, ownership and urgency.
- Microwave, IP/Ethernet, Qo S and synchronization issues are diagnosed in a structured and repeatable way.
- Customer upgrades, migrations and maintenance activities supported by technically sound checks and procedures.
- Recurring issues are converted into knowledge, process improvements or training material for the wider TAC team.
- We encourage you to read our
- Candidate Privacy Notice
You have the right to withdraw your consent at any time. To do this you can email us at privacy@aviatnet. com
Aviat Networks provides equal employment opportunity for all applicants and employees.
The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.
Aviat Networks offers a competitive benefits package. Apply NOW to learn more!
For positions in California, Colorado, or New York City you may contact us at human. resources@aviatnet. com for the salary range for this position (include the exact Job Title as it reads above).
Senior TAC Engineer, Microwave Transmission & IP Networking employer: AVIAT US
Aviat Networks is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those who thrive on problem-solving and enjoy a collaborative environment. With a commitment to employee growth, we offer extensive training opportunities and a competitive benefits package, ensuring our team members are well-equipped to excel in their roles. Join us in our mission to deliver cutting-edge communication solutions across the globe, while enjoying the unique advantages of working with a global technology leader in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior TAC Engineer, Microwave Transmission & IP Networking
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like AVIAT US and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like AVIAT US.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Senior TAC Engineer, Microwave Transmission & IP Networking
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at AVIAT US.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at AVIAT US.
How to prepare for a job interview at AVIAT US
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
