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- Tasks: Provide excellent customer service and assist passengers at every touchpoint.
- Company: Join a dynamic team in the exciting airline industry.
- Benefits: Flexible hours, growth opportunities, and a supportive work environment.
- Why this job: Be part of an amazing journey and help passengers reach their destinations.
- Qualifications: 6 months of customer service experience and a completed high school education.
- Other info: Work at London Heathrow Airport and enjoy a vibrant workplace.
The predicted salary is between 20000 - 25000 £ per year.
¡Cada vez estas más cerca de tocar el cielo! Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino.
En este rol realizarás y asegurarás la excelencia en el servicio, brindando un trato ágil y oportuno; con el fin de cumplir con los deberes y responsabilidades establecidos en los manuales operativos y del Sistema de Gestión Integral.
Funciones especÃficas:- Atender, orientar y direccionar al pasajero en cada punto de contacto, de acuerdo con lo establecido en los procedimientos; con el fin de garantizar que la operación de los vuelos se maneje de forma segura y asà obtener calidad en el servicio.
- Asegurar un excelente servicio al cliente, a través de la satisfacción de las necesidades y requerimientos del mismo; con el fin de garantizar el mejoramiento continuo de la organización.
- Apoyar al Supervisor, Agente LÃder u otros colaboradores, en caso de retrasos, vuelos interrumpidos, sobreventa o cancelaciones, realizando las funciones que se le asignen; con el fin de garantizar el mejoramiento continuo de la organización.
- 6 meses de experiencia en empresas de servicio y atención al cliente.
- High school finalizado.
- Lugar de la vacante: Aeropuerto Internacional de Londres Heathrow.
Semillero Agente de Servicio al Cliente PT LHR employer: Avianca
Contact Detail:
Avianca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Semillero Agente de Servicio al Cliente PT LHR
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can make all the difference when you're trying to land that role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected situations. We want you to shine and show them you’re ready for anything!
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look professional and approachable. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Semillero Agente de Servicio al Cliente PT LHR
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in customer service and how it aligns with what we’re looking for. This shows us that you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key skills and experiences that relate to the role. Avoid fluff – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avianca
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
Since this role is all about customer service, think of common scenarios you might face. Prepare responses on how you would handle difficult customers or unexpected situations. Practising these scenarios can give you the confidence to showcase your problem-solving skills during the interview.
✨Dress the Part
First impressions matter! Make sure to dress appropriately for the interview. Aim for smart-casual attire that reflects professionalism while still being comfortable. This shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity wisely! Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.