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- Tasks: Lead a team to deliver exceptional customer service at the airport.
- Company: Join a dynamic airline with a focus on growth and teamwork.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Why this job: Be part of an exciting journey in the aviation industry and make a real impact.
- Qualifications: 2+ years in customer service leadership; studies in administration or tourism preferred.
- Other info: Rotating shifts and airport travel required; great for those passionate about travel.
The predicted salary is between 24000 - 36000 £ per year.
Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino.
Tu objetivo será liderar el grupo de auxiliares de servicio y apoyar al LÃder de Servicio en todos los procesos de Aeropuertos; con el fin de garantizar un excelente servicio al cliente en las diferentes áreas del aeropuerto en cada punto de contacto con el pasajero.
- Asegurar, apoyar y controlar los procesos de atención, de acuerdo a los procedimientos establecidos y a la polÃtica de la compañÃa en todos los puntos de contacto del Aeropuerto; con el fin de garantizar un excelente servicio al cliente.
- Organizar y administrar la programación de turnos, asignaciones, sistema, polÃtica y procedimientos de la compañÃa y todo lo relacionado al personal que tiene a cargo; con el fin de garantizar un excelente servicio al cliente en las diferentes áreas del aeropuerto.
- Coordinar y tomar decisiones sobre la operación del dÃa con las áreas para conocer los cambios; con el fin de garantizar que el vuelo durante el turno se maneje de forma segura, con información oportuna y dentro de la programación de itinerarios.
- Asegurar diariamente que los colaboradores brinden un servicio ágil y oportuno, realizando una retroalimentación de acuerdo a la experiencia de viaje del pasajero; con el fin de incurrir en forma directa y positiva sobre los indicadores de servicio y resultados de la operación.
- Administrar los recursos disponibles para la operación; con el fin de garantizar buen cuidado por parte de las personas y que se cuenta con el recurso necesario durante el turno.
- Desarrollar cualquier otra función inherente al cargo que le sea encomendada por su jefe inmediato y esté relacionada con la operación diaria del Aeropuerto; con el fin de incurrir en forma directa y positiva sobre los indicadores de servicio y resultados de la operación.
Experiencia: Contar como mÃnimo con 2 años de experiencia en posiciones de liderazgo en servicio al cliente. Estudios en administración, turismo o afines. Disponibilidad para realizar horarios rotativos y trasladarse hacia el aeropuerto. Tecnólogo en Administración de AerolÃneas o HotelerÃa y Turismo.
Agente Lider de Servicio al Cliente employer: Avianca
Contact Detail:
Avianca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agente Lider de Servicio al Cliente
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the airport or in customer service roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experience that align with their mission. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your leadership experience and how you can enhance customer service at the airport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Agente Lider de Servicio al Cliente
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Agente Lider de Servicio al Cliente role. Highlight your leadership experience and customer service skills, as these are key for us. Use specific examples that show how you've excelled in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you want to join our team at StudySmarter. Be sure to mention any relevant experience and how you can contribute to our mission of providing excellent service.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase your 2+ years of leadership experience in customer service. We want to see how you've managed teams and improved service delivery in past roles, so be specific!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Avianca
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the specific role of an Agente Lider de Servicio al Cliente. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully managed a team or resolved conflicts. Highlight how you ensured excellent customer service and how you can bring that experience to their airport operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle stressful situations. Prepare scenarios where you had to make quick decisions or adapt to changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
