At a Glance
- Tasks: Provide excellent customer service and support passengers at every touchpoint.
- Company: Join a dynamic team in the exciting world of air travel.
- Benefits: Flexible part-time hours, diverse team, and opportunities for growth.
- Other info: Ideal for those passionate about travel and customer care.
- Why this job: Be part of an adventure while helping others reach their destinations.
- Qualifications: 6 months of customer service experience and a completed high school diploma.
¡Cada vez estas más cerca de tocar el cielo! Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino.
En este rol realizarás y asegurarás la excelencia en el servicio, brindando un trato ágil y oportuno; con el fin de cumplir con los deberes y responsabilidades establecidos en los manuales operativos y del Sistema de Gestión Integral.
Funciones específicas:
- Atender, orientar y direccionar al pasajero en cada punto de contacto, de acuerdo con lo establecido en los procedimientos; con el fin de garantizar que la operación de los vuelos se maneje de forma segura y así obtener calidad en el servicio.
- Asegurar un excelente servicio al cliente, a través de la satisfacción de las necesidades y requerimientos del mismo; con el fin de garantizar el mejoramiento continuo de la organización.
- Apoyar al Supervisor, Agente Líder u otros colaboradores, en caso de retrasos, vuelos interrumpidos, sobreventa o cancelaciones, realizando las funciones que se le asignen; con el fin de garantizar el mejoramiento continuo de la organización.
Requisitos:
- 6 meses de experiencia en empresas de servicio y atención al cliente. Preferiblemente contar con experiencia previa en atención al pasajero.
- Bachillerato finalizado.
- Importante: debes residir aquí y contar con la documentación necesaria.
Educación adicional:
- Servicios aeroportuarios, logística de eventos, psicología, otros similares.
Experiencia:
- Prácticas empresariales, seis (6) meses en empresas de servicio.
Certificaciones:
- Inducción, cursos y academia, Amadeus, curso pre-ingreso, cursos regulados de los aeropuertos.
Técnico en Administración Turística y Hotelera o Lenguas Modernas.
Agente de Servicio al Cliente Part Time employer: Avianca
Avianca is an exceptional employer, offering a dynamic work environment at the iconic Heathrow Airport. With a strong focus on employee development and a commitment to delivering outstanding customer service, team members enjoy opportunities for growth and advancement within the passenger service team. The inclusive work culture fosters collaboration and ensures that every employee feels valued and empowered to make a difference in the travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Agente de Servicio al Cliente Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Avianca and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Avianca and let us see your personality shine through!
We think you need these skills to ace Agente de Servicio al Cliente Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Avianca.
Get Familiar with Our Brand:Before applying, take some time to learn about Avianca and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Avianca
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Avianca.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Avianca will surely appreciate.
