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- Tasks: Lead operations to ensure safe and efficient flight schedules in a dynamic environment.
- Company: Join Ascend Airways, part of the world's largest ACMI provider with a collaborative culture.
- Benefits: Competitive salary, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in aviation while developing your skills in a fast-paced setting.
- Qualifications: Experience in operations management and strong communication skills required.
- Other info: Be part of a team that values safety, compliance, and innovation in aviation.
The predicted salary is between 43000 - 58000 £ per year.
Ascend Airways is operating a fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, opened its first operational base at London Gatwick in early 2024. The company is part of Avia Solutions Group, the world’s largest ACMI provider, operating a fleet of 221 aircraft on 6 continents. The group also provides a range of aviation services: MRO, pilot and crew training, ground handling, as well as a variety of associated aviation services. Supported by 14,000 highly skilled aviation professionals, the group is a parent company to over 250+ subsidiaries.
The Operations Duty Manager (ODM) plays a pivotal role within the Operations Control Centre (OCC), which incorporates Maintenance and Crew Control, and Operations (Flight Watch and Flight Planning) functions. Providing calm, informed, and proactive support on-shift, the ODM helps ensure every flight operates safely, efficiently, and on-schedule during a 7-day-a-week, 24-hour operation.
In a fast-paced charter / ACMI environment, the ODM maintains situational awareness of the flying programme. They assist Operations and Crew Control Officers on shift, ensuring effective information flow, timely decision-making, and coordinated responses to programme change. They work collaboratively with colleagues across the OCC and wider business to mitigate disruption, uphold safety and compliance, and realise commercial opportunities.
To succeed in the role, the ODM draws upon strong flight planning knowledge and practical understanding of disruption management alongside flight time limitations. They are composed under pressure, solutions-focused, and commercially aware, ensuring every decision supports operational safety, efficiency, and customer satisfaction.
Requirements:
- Safe, compliant and punctual services.
- Leading responses to operational disruption and in realising commercial opportunities.
- Proactive promotion of safe and compliant activities.
- Interpreting KPIs/metrics into daily objectives.
- Effective disruption management, collaboration and escalation.
- Imparting knowledge, supporting personal development and team initiatives.
- Cost control.
The successful candidate will have the following experiences and attributes:
- Experience working for a Type A / Network AOC holder.
- Experience of coaching and mentoring.
- Experience of ACMI operations/charter sales.
- Working knowledge of Flight Time Limitations and experience of managing aircrew rosters.
- Proficiency with operations control and safety management software, strong MS product skills.
- Flight Planning / ATFM competency.
- Conversant in meteorology.
- Strong communication skills.
- Environmental acumen.
At Ascend Airways we offer an attractive and inclusive working environment that supports opportunity for career progression. If you are interested in this position or would like to hear more we encourage you to reach out.
Operations Duty Manager in London employer: Avia Solutions Group
Contact Detail:
Avia Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Ascend Airways or similar companies. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of flight planning and disruption management. Be ready to share specific examples from your past experiences that showcase your skills and how you handle pressure.
✨Tip Number 3
Show your passion for aviation! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about working in the ACMI market and how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ascend Airways team.
We think you need these skills to ace Operations Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Duty Manager role. Highlight your experience in ACMI operations and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed operational disruptions or improved efficiency in past roles. We love a good story!
Showcase Your Skills: Don’t forget to showcase your strong communication skills and flight planning knowledge. Mention any software proficiency you have, especially with operations control and safety management tools. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Avia Solutions Group
✨Know Your Operations Inside Out
Before the interview, make sure you brush up on your knowledge of operations control and flight planning. Familiarise yourself with Ascend Airways' fleet and their operational procedures. This will not only show your enthusiasm for the role but also demonstrate that you understand the complexities of managing a busy flight schedule.
✨Showcase Your Disruption Management Skills
Be prepared to discuss specific examples of how you've successfully managed operational disruptions in the past. Think about times when you had to make quick decisions under pressure and how those decisions impacted safety and efficiency. This will highlight your ability to stay calm and solutions-focused in a fast-paced environment.
✨Emphasise Team Collaboration
The Operations Duty Manager role requires strong collaboration with various teams. Share experiences where you worked effectively with others to achieve common goals. Highlight your communication skills and how you’ve supported team initiatives, as this will resonate well with the interviewers looking for a team player.
✨Prepare Questions About the Company
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about Ascend Airways’ future plans, their approach to safety and compliance, or how they support personal development within the team. This shows your genuine interest in the company and the role, making you a memorable candidate.
