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- Tasks: Deliver first-class customer service and ensure safety on board our flights.
- Company: Join Ascend Airways, part of the world's largest ACMI provider.
- Benefits: Competitive salary, flight pay, and a range of benefits.
- Why this job: Be an ambassador for our brand and make a real impact in aviation.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic airline environment.
The predicted salary is between 22000 - 30800 £ per year.
Ascend Airways are operating a fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, opening its first operational base at London Gatwick in early 2024. The company is part of Avia Solutions Group, the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of 221 aircraft on 6 continents.
Ascend Airways are looking for Cabin Crew and Senior Cabin Crew to join our growing team for the spring and summer of 2026. The role of Cabin Crew is vital, playing a key part in delivering first-class customer service while ensuring the highest standards of safety and compliance on board. As an ambassador for Ascend Airways, Cabin Crew contribute directly to our brand, reputation, client retention, and overall customer experience through their professionalism, teamwork, and commitment to service excellence.
Successful candidates will demonstrate a strong customer-focused mindset, the ability to remain calm and confident in a fast-paced environment, and a genuine passion for aviation and safety. This is an exciting opportunity to be part of a dynamic airline, supporting our continued growth and delivering an exceptional experience to every customer on every flight.
We will be holding an Assessment Day at London Gatwick (LGW) on 17th February 2026. Successful applicants will receive an email invitation confirming their place at the Assessment Day, along with further details on the location, timings, and what to expect throughout the day. The Assessment Day will provide candidates with the opportunity to learn more about Ascend Airways, the Cabin Crew role, and our company culture, while also taking part in a range of activities designed to assess key competencies required for the role.
Responsibilities- Attending pre-flight briefings to understand each crew member's duty and position for the duration of the flight
- Completing pre-flight checks
- Greeting passengers as they board and exit the plane, ensuring timely on and off-boarding
- Conducting safety demonstrations to all passengers before take-off
- Enforcing safety and security regulations, monitoring the cabin frequently for the duration of the flight
- Providing assistance and first-class customer service to all passengers, as well as personalised assistance where needed for passengers with special/additional needs
- Maintaining composure and assisting passengers during emergency situations
- Offering drinks and snacks services
- Assisting the passengers during disembarkation
- Carrying out after flight checks and debrief
- Excellent communication skills in both written and spoken English
- Knowledge of additional languages is desirable
- Hold a valid UK CAA Cabin Crew Attestation (Not Essential)
- Ability and confidence to swim (25 metres unassisted)
- 1 year proven experience in a Cabin Crew role is essential
- Knowledge of medical first aid (updated medical training will be provided by Ascend Airways)
- Unrestricted right to live and work in the United Kingdom
- Ability to hold a UK Cabin Crew Medical
- Hold a valid passport that permits unrestricted travel worldwide
- Be over the age of 18 at the time of application
- Hold the valid vaccination certificates where necessary
- Satisfactory background and DBS screening checks
If you are interested in this role or would like to hear more, we encourage you to apply, or reach out to recruitment@ascendairways.aero
LGW Cabin Crew Assessment Day in Crawley employer: Avia Solutions Group
Contact Detail:
Avia Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LGW Cabin Crew Assessment Day in Crawley
✨Tip Number 1
Get to know Ascend Airways! Before the Assessment Day, do a bit of research about the company and its values. This will help you show your genuine interest and align your answers with what they’re looking for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult passengers or emergencies. Being calm and confident in these situations is key, so role-play with friends or family to get comfortable.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the aviation industry. Wear smart, professional attire that reflects the Ascend Airways brand. It shows you take the opportunity seriously and are ready to represent them.
✨Tip Number 4
Don’t forget to follow up! After the Assessment Day, send a thank-you email to express your appreciation for the opportunity. It’s a great way to stand out and show your enthusiasm for joining the team at Ascend Airways.
We think you need these skills to ace LGW Cabin Crew Assessment Day in Crawley
Some tips for your application 🫡
Show Your Passion for Aviation: When writing your application, let your love for aviation shine through! We want to see that you’re genuinely excited about the role and the chance to be part of our team at Ascend Airways.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for candidates who can provide first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the Assessment Day there!
How to prepare for a job interview at Avia Solutions Group
✨Know Your Role Inside Out
Before the Assessment Day, make sure you thoroughly understand the responsibilities of a Cabin Crew member at Ascend Airways. Familiarise yourself with their customer service standards and safety protocols, as this will help you demonstrate your commitment to excellence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a passenger or handled a difficult situation calmly. This will highlight your ability to maintain a customer-focused mindset, which is crucial for this role.
✨Practice Teamwork Scenarios
Since teamwork is key in the cabin crew role, be ready to discuss how you work effectively with others. You might even want to practice some role-playing scenarios with friends or family to showcase your collaborative skills and how you contribute to a positive team environment.
✨Stay Calm Under Pressure
Ascend Airways values candidates who can remain composed in fast-paced environments. Think of examples where you successfully managed stress or emergencies. During the interview, convey your ability to handle challenging situations with confidence and poise, as this will resonate well with the assessors.
