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- Tasks: Coordinate service contracts and support a dynamic team on exciting projects.
- Company: AVI-SPL, a leader in digital enablement solutions with a focus on collaboration technology.
- Benefits: Private healthcare, mental health support, gym discounts, and generous holiday allowance.
- Why this job: Join a diverse team and make a real impact in a thriving environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Great career growth opportunities and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts. This role is expected to run until April 2027.
Day-to-Day Responsibilities
- Calculate new service contract pricing and prepare client-facing proposal documents.
- Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents.
- Update and maintain various tracking reports and corresponding client folders with relevant information.
- Monitor emails for new installation project requests or support uplift pricing requests, where required.
- Monitor emails for service support contract compliance.
- Liaise with Account Managers to follow up on quotes issued.
- Track and report on quote status.
- Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries.
- Work closely with a global team of service contract co-ordinators, where required, to support global service contract management.
WHAT WE’RE LOOKING FOR
Must-Haves
- Ability to take ownership of tasks and see them through to completion.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Self-starter capable of working independently and meeting deadlines.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to balance multiple tasks with changing priorities.
- Strong time management skills with excellent attention to detail.
Nice-to-Haves
- Minimum of a high school diploma or equivalent.
- Minimum 2–3 years’ experience in a similar service contract support role (preferred).
- Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.
Why work for AVI-SPL (what’s in it for you)
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximise their ability. Along with this we also offer:
- Private Healthcare with Vitality
- Access to Employee Assistance and Wellbeing Support
- Mental Health Support through the above
- Access to discounted Gym memberships
- Increased holiday with service
- Access to numerous online learning resources
- AVIXA membership for industry learning
- Access to online retail discount platform
- Discounted products through our recognised partners
- Cycle to work scheme
- Season ticket loans
- Generous Referral scheme
So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
Service Contract Coordinator (Fixed Term Contract) employer: AVI-SPL
Contact Detail:
AVI-SPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contract Coordinator (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Contract Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching AVI-SPL and understanding their values. Be ready to discuss how your skills align with their mission of transforming experiences through technology. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. Get comfortable discussing your experience and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AVI-SPL team. So, get that application in and let’s make it happen!
We think you need these skills to ace Service Contract Coordinator (Fixed Term Contract)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our projects.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with what we’re looking for in a Service Contract Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AVI-SPL
✨Know Your Numbers
As a Service Contract Coordinator, you'll be dealing with pricing and proposals. Brush up on your maths skills and be ready to discuss how you would calculate service contract pricing. Maybe even prepare a few examples to showcase your analytical abilities.
✨Master Microsoft Office
Since proficiency in Microsoft Office is a must-have, make sure you're comfortable navigating Word, Excel, and Outlook. Consider doing a quick refresher on Excel formulas or creating a sample report to demonstrate your skills during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively liaised with teams or clients in the past. Think of specific examples where your communication made a difference in project outcomes.
✨Demonstrate Your Time Management
With multiple tasks and changing priorities, time management is crucial. Be ready to share strategies you use to stay organised and meet deadlines. Perhaps bring a planner or a digital tool you use to manage your tasks effectively.
