At a Glance
- Tasks: Provide AV support and maintenance across various client sites, ensuring seamless operations.
- Company: AVI-SPL, a leader in digital enablement solutions with a vibrant culture.
- Benefits: Medical benefits, 25 days paid holiday, and professional development opportunities.
- Other info: Flexible working environment with opportunities for overtime and training.
- Why this job: Join a dynamic team and enhance your skills in audio-visual technology.
- Qualifications: Experience with AV equipment and excellent customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
The Cover Technician's primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.
The Cover Technician's responsibilities include but are not limited to:
- Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
- Supporting the requirements of the client site by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
- Providing AV/VC support to our clients, their staff and external clients.
- Setting up, operating and maintaining AV/VC equipment.
- Adapting to working as part of a permanent based AV team or working on a lone site independently.
- Supporting end users as requested by the Client.
- Event support including set up and operation of PA systems, VC System, projection systems etc.
- Cross-training with other members of the team to ensure a seamless delivery of services and support to our clients.
- Any admin processing that may be required.
WHAT WE'RE LOOKING FOR:
- Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and troubleshoot any potential issues relating to audio feedback, no video etc.
- Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc).
- Intermediate IT knowledge.
- Maturity, especially when under pressure and maintaining excellence in Customer Service with clients of all seniority levels.
- Excellent organisational and time management skills.
- Flexibility to handle last minute requests.
- Ability to impart knowledge to those less skilled.
- Adaptability to work in unfamiliar surroundings.
- Ability to work well as part of a small team or on your own.
- Excellent verbal and written communication skills.
Additional information:
- Be organised and flexible with the ability to approach different types of tasks during the working day.
- Be available and flexible to work overtime if required.
- Reliable, conscientious character who takes pride in completing tasks on time.
- Willing to undertake training and examinations to improve technical knowledge.
- Avixa CTS certification would be advantageous.
WHY YOU'LL LIKE WORKING HERE:
- Medical benefits.
- 25 days paid holidays.
- Enjoyable and dynamic company culture.
- Training and professional development opportunities.
Audio Visual Technician in London employer: AVI-SPL
As a Quantity Surveyor with us, you'll thrive in a dynamic work environment that values collaboration and innovation. We offer competitive benefits, a strong focus on professional development, and opportunities for career advancement, all while working on exciting AV projects in a vibrant location. Join our team and be part of a culture that prioritises excellence and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technician in London
✨Tip Number 1
Network like a pro! Reach out to people in the AV industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with AV equipment, set up a mini portfolio showcasing your work. Whether it’s videos of events you’ve supported or testimonials from clients, having tangible proof of your abilities can really make you stand out.
✨Tip Number 3
Be ready for anything! The AV world is fast-paced and unpredictable, so practice your adaptability. Prepare for interviews by thinking of examples where you’ve successfully handled last-minute requests or tricky situations—this will show you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience with AV and VC systems, and don’t forget to mention your flexibility and customer service skills!
We think you need these skills to ace Audio Visual Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AV and VC equipment, as well as any relevant IT knowledge. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences have prepared you for this position. Remember, we love a good story!
Show Off Your Communication Skills:Since this role involves working closely with clients, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at AVI-SPL
✨Know Your AV Gear
Familiarise yourself with the specific audio-visual equipment mentioned in the job description, like Cisco, Webex, and Crestron. Be ready to discuss your hands-on experience with these systems and any troubleshooting you've done in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your ability to maintain excellent customer service under pressure. Think of situations where you successfully resolved issues or adapted to last-minute requests.
✨Demonstrate Flexibility and Adaptability
The job requires working in various environments and sometimes on your own. Share experiences where you had to quickly adapt to new situations or work independently, showcasing your organisational skills and reliability.
✨Prepare for Technical Questions
Expect technical questions related to AV/VC support and maintenance. Brush up on common issues like audio feedback or video problems, and be prepared to explain how you would troubleshoot these effectively.
