At a Glance
- Tasks: Provide on-site AV support and maintain audio-visual systems for clients.
- Company: Join AVI-SPL, a leader in audio-visual solutions with a collaborative culture.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work independently and lead projects in a fast-paced setting.
- Why this job: Be part of a team that delivers world-class customer service and innovative AV solutions.
- Qualifications: 3+ years in AV support, strong technical knowledge, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team, must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will provide service and repairs of audio visual and integrated conference room components/equipment. This role interfaces directly with the client daily and their responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms.
Essential Duties and Responsibilities
- Responsible for identifying defective or failed equipment and take ownership to resolution.
- Management of small projects work as defined in the scope of services.
- Interacting with client and providing technical reports.
- Highlighting to the client and team lead immediately any issues that may impact the client's multimedia estate.
- Work with client to support departments and Supplier Account Managers to provide proper resolution options.
- Plan and execute small projects from a technical point of view.
- Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems.
- Perform remote troubleshooting for local and regional offices.
- RMA Hardware in line with asset management guidelines.
- Complete familiarity with, and adherence to, standard business practices and procedures.
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
- Adhere to and understand local safety standards for all site duties, e.g., Manual Handling, Working at Height, Health and Safety training.
- Other duties assigned as needed.
Skills and Abilities
- Provide technical leadership for the onsite maintenance team.
- Perform network troubleshooting to diagnose static and dynamic IP addresses.
- Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
- Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed.
- Perform bench repairs on faulty hardware where possible.
- Strong analytical and problem-solving skills.
- Ability to prioritise tasks and be able to work under pressure.
- Able to take ownership and be accountable.
Education and/or Experience
- Minimum of 3 years in an AV Service or engineering role.
- Proven experience in audio-visual support, ideally in a financial organisation environment.
- Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques.
- Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston).
- Ability to work independently in a customer-facing role with minimal supervision.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices).
- Formal education in Electronics or related field preferred.
- Minimum of a High School Diploma or equivalent preferred.
- Basic IT network security & protocols.
Audio Visual Maintenance Engineer in London employer: AVI-SPL
As a Quantity Surveyor with us, you'll thrive in a dynamic work environment that values collaboration and innovation. We offer competitive benefits, a strong focus on professional development, and opportunities for career advancement, all while working on exciting AV projects in a vibrant location. Join our team and be part of a culture that prioritises excellence and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Maintenance Engineer in London
✨Tip Number 1
Get to know the company inside out! Research AVI-SPL's values, recent projects, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to AV systems and troubleshooting. Be ready to showcase your problem-solving skills with real-life examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Audio Visual Maintenance Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Audio Visual Maintenance Engineer role. Highlight your relevant experience in AV support and any technical skills that match the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AV maintenance and how your previous experiences have prepared you for this role. Let us know what excites you about working with StudySmarter!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical and problem-solving skills, especially in high-pressure situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at AVI-SPL
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, signal flow, and troubleshooting techniques. Be ready to discuss specific experiences where you've successfully resolved issues with AV equipment, especially in a customer-facing role.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of situations where you identified defective equipment and took ownership of the resolution process. This will demonstrate your proactive approach and commitment to delivering excellent service.
✨Familiarise Yourself with the Company
Research AVI-SPL and understand their services, values, and the specific needs of their clients. Being able to speak about how you can contribute to their mission will show that you're genuinely interested in the role and the company.
✨Prepare for Technical Questions
Expect technical questions related to AV maintenance and troubleshooting. Brush up on your knowledge of video conferencing platforms like Zoom and Teams, and be ready to discuss any relevant certifications you hold. This will help you stand out as a knowledgeable candidate.
