At a Glance
- Tasks: Manage and optimise enterprise messaging environments, including Microsoft Exchange and email security services.
- Company: Join AVI-SPL, a leader in digital enablement and collaboration technology solutions.
- Benefits: Enjoy private healthcare, mental health support, increased holiday, and access to online learning resources.
- Other info: Flexible working arrangements with opportunities for career growth and professional development.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: 5+ years of experience in enterprise messaging and strong troubleshooting skills required.
The predicted salary is between 44595 - 54505 £ per year.
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.
We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
- Day-To-Day Responsibilities
- Configuration, administration, and support of Microsoft Exchange Online.
- Configuration, administration, and support of on-premises Microsoft Exchange 2016, Exchange 2019 and Exchange Server Subscription Edition (SE).
- Planning and execution of Exchange upgrades and migrations, including Exchange 2016 to Exchange 2019 and Exchange SE.
- Administration, support, and optimisation of Mimecast email security services.
- Administration, support, and management of Valimail email authentication services.
- Support and management of BYOD and corporate device email access through Microsoft Intune, including:
- App Protection Policies
- Apple Business Manager
- Monitoring the health, performance, availability, and security of messaging platforms.
- Troubleshooting and resolving complex messaging, email delivery, authentication, and mobility-related issues.
- Collaborating with internal and client project teams to design and deploy messaging and mobility solutions.
- Identifying, developing, and championing automation opportunities to improve operational efficiency and service reliability.
- Creating and maintaining technical documentation, operational procedures, and knowledge articles.
- Providing technical leadership, mentoring, and knowledge sharing across the wider team.
- Taking ownership of incidents, problems, and service improvement initiatives from inception through to resolution.
- Performing additional tasks, responsibilities, and projects as needed to support the team and organisation, ensuring flexibility in adapting to evolving priorities and objectives.
- Items to Consider
- AVI-SPL reserves the right to alter work hours and work location as necessary.
Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position may occasionally require attendance at client sites and interaction with construction-site type working environments.
WHAT WE'RE LOOKING FOR
- Must-Haves
- Approximately 5+ years of hands-on experience supporting and administering enterprise messaging environments.
- Strong experience with Exchange Online administration and support.
- Strong experience with Exchange 2016, Exchange 2019 and ideally Exchange Server Subscription Edition (SE).
- Demonstrable experience planning and delivering Exchange upgrade and migration projects.
- Strong experience administering Mimecast within enterprise environments.
- Strong experience administering Valimail and email authentication technologies, including SPF, DKIM and DMARC.
- Experience managing BYOD and corporate devices using Microsoft Intune.
- Experience with Mobile Application Management (MAM), App Protection Policies, Apple Business Manager and Android Enterprise.
- Experience with Microsoft 365, Power Shell scripting, Active Directory and Entra ID.
- Understanding of email security, compliance, retention, archiving, and best practices.
- Ability to independently diagnose and resolve complex technical issues.
- Strong troubleshooting, analytical, and problem-solving skills.
- Proven ability to take ownership of technical tasks and deliver outcomes with minimal supervision.
- Demonstrated initiative and a proactive approach to identifying and solving problems.
- Effective communication and stakeholder management skills.
- Strong business writing and technical documentation skills.
- Knowledge of networking fundamentals, including IP networking, mail flow, routing, and traffic analysis.
- Nice-To-Haves
- Experience with Proofpoint Core Email DLP (formerly Tessian).
- Experience with broader email security and data loss prevention platforms.
- Experience automating operational tasks using Power Shell, scripting, or Microsoft automation tools.
- Microsoft certifications such as MS-102, MS-203, MD-102, or equivalent.
- Experience migrating messaging and collaboration workloads within Microsoft 365.
- Formal education in Information Technology, Computer Science, or a related discipline.
- Location & Schedule
- Ideally based within reasonable travelling distance of London.
- Expected to attend the Canary Wharf office approximately two (2) days per week.
- Flexibility will be considered for candidates located further from London where skills and experience are a strong match.
- Travel to client sites may be required from time to time based on project or operational requirements.
- WHY YOU'LL LIKE WORKING HERE
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status.
The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability.
Along with this we also offer
- Private Healthcare with Vitality
- Access to Employee Assistance and Wellbeing Support
- Mental Health Support through the above
- Access to discounted Gym memberships
- Increased holiday with service
- Access to numerous online learning resources
- AVIXA membership for industry learning
- Access to online retail discount platform
- Discounted products through our recognised partners
- Cycle to work scheme
- Season ticket loans
- MORE ABOUT US
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background.
WE Thrive
Together: WE appreciate the visible and invisible qualities that make you who you are.
Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
AVI-SPL is an Equal Opportunities Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
Email Analyst employer: AVI-SPL
AVI-SPL is an exceptional employer that fosters a dynamic and enjoyable company culture, prioritising employee growth through comprehensive training and professional development opportunities. With a focus on collaboration and innovation, employees are empowered to thrive in their roles while enjoying the flexibility of predominantly remote work, complemented by occasional travel to our Farnborough office. This role not only offers meaningful engagement with global payroll and HR operations but also positions you at the forefront of transforming how technology enhances workplace experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Email Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AVI-SPL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AVI-SPL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AVI-SPL!
✨Direct Apply to AVI-SPL
Let's not forget to apply directly through the AVI-SPL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Email Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AVI-SPL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AVI-SPL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AVI-SPL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
